20 days old

Support Analyst

McKinney, TX 75070
  • Job Code
  • Payrate
    $22 To $26

Education / Licensing Requirements:

Bachelor's Degree required. Programming language experience preferred.

Experience Requirements:

1 year experience in software programming or scripting (Jscript or Object Oriented C#, C++, Javascript, Java, Excel (Pivot tables), MS Access preferred.

Experience in insurance related industry preferred.

Position Overview:

This position will analyze client-defined rules and assist clients in configuring software systems. Researches and diagnoses client problems.

Essential Skills/Experience

Fluently speak, read, and write English

Strong written and verbal communication skills

Intermediate math skills

Expert Microsoft Office skills

Excellent project management skills

Proven organizational and time management skills

Team player

Proven ability to prioritize and multi-task



Sense of urgency

Customer Focused

Professional demeanor


Organized, detail oriented; catches errors early

Ethical; respects confidentiality

Ability to see and understand the "big picture"


Excellent listener

Responsibilities (essential job responsibilities are in blue ink):

  • Builds electronic data interface files.
  • Support of end users of Selerix software and services.
  • Knowledge of and ability to manipulate all areas of case building.
  • Respond to email and phone requests for support in a timely fashion.
  • Assess and triage requests and assign priority.
  • Trains clients in the use of system software.
  • Consistently maintains security and confidentiality of all client data within company policy and HIPAA requirements.
  • Provides system and EDI file support to internal client groups.
  • Effectively communicates technical issues and problems to non-technical clients.
  • Researches reported system design flaws and errors.
  • Balances competing priorities on multiple projects.
  • Diagnoses and solves technical problems.
  • Draft scripts, achieving maximum productivity with minimal wasted effort.
  • Works collaboratively with internal partners to resolve issues.
  • Provides information and reports on issues and projects.

Maintains knowledge and competence in JScript and basic database build.


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Support Analyst

Randstad Technologies
McKinney, TX 75070

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Randstad Technologies
McKinney, TX

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