10 days old

Support Analyst

McKinney, TX 75070
  • Job Code
    581736
  • Payrate
    $28 To $30

Education / Licensing Requirements:


Bachelor's Degree required. Programming language experience preferred.


Experience Requirements:


1-3 years' experience in software programming, including Jscript or Object Oriented C#, C++, Javascript, Java, Excel (Pivot tables), MS Access preferred.


Experience in insurance related industry preferred.


Position Overview:


This position will analyze client-defined rules and assist clients in configuring software systems. Researches and diagnoses client problems.


Essential Skills/Experience


Fluently speak, read, and write English


Strong written and verbal communication skills


Intermediate math skills


Expert Microsoft Office skills


Excellent project management skills


Proven organizational and time management skills


Team player


Proven ability to prioritize and multi-task



Characteristics


Self-directed


Sense of urgency


Customer Focused


Professional demeanor


Creative


Organized, detail oriented; catches errors early


Ethical; respects confidentiality


Ability to see and understand the "big picture"


Multi-tasker


Excellent listener



Responsibilities (essential job responsibilities are in blue ink):



  • Builds electronic data interface files.
  • Support of end users of Selerix software and services.
  • Knowledge of and ability to manipulate all areas of case building.
  • Respond to email and phone requests for support in a timely fashion.
  • Assess and triage requests and assign priority.
  • Trains clients in the use of system software.
  • Consistently maintains security and confidentiality of all client data per Selerix company policy and HIPAA requirements.
  • Provides system and EDI file support to internal client groups.
  • Effectively communicates technical issues and problems to non-technical clients.
  • Researches reported system design flaws and errors.
  • Balances competing priorities on multiple projects.
  • Diagnoses and solves technical problems.
  • Draft scripts, achieving maximum productivity with minimal wasted effort.
  • Works collaboratively with internal partners to resolve issues.
  • Provides information and reports on issues and projects.


Maintains knowledge and competence in JScript and basic database build.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Support Analyst

Randstad Technologies
McKinney, TX 75070

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Support Analyst

Randstad Technologies
McKinney, TX
US

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