11 days old

Supply Chain Business Analyst

Jacksonville, FL 32256
  • Job Code

Randstad Technologies is seeking a Application Support Analyst for a contract to hire position in Jacksonville, FL. Must be a US citizen or green card holder.

Job Description:

The AA drives system development, coordinates and documents necessary improvements for development, manages effective release management with IT and ensures both implementation and operations (SCTs) are aware of updated features. The AA works closely with operations teams for the analysis, planning, roll-out, UAT and testing for systems enhancements for existing clients.

The AA provides regional support and interacts with employees from various departments and external clients, 3PLs, carriers and suppliers globally for the below key tasks:

- Operations preparation and planning: In close collaboration with internal and client stakeholders to arrange the necessary setup, development, documentation and training to execute the business

- Monitoring and identifying improvements of the systems with clear timelines and quality check points to ensure client satisfaction and productivity

Main areas of focus and accountability of the role - detail in order of importance the main areas of accountability of the role:

  1. Serves as primary, systems point-of-contact for internal/external customer, operations, BD.
  2. Assists in analysis, definition, and then documents detailed requirement specifications for changes or new functionality
  3. Create and maintain systems training materials (Working Instructions) and train necessary team(s), as required
  4. Serve as SME (Subject Matter Expert) for SCS application(s).
  5. Log systems problems in the Help Desk system for tracking and analytical purposes
  6. Meet customer requirements; ensure productivity levels are reached in an effective and efficient manner and maintaining quality performance objectives.
  7. Pro-actively & continuously seek to improve the highest level of service from the application(s).
  8. Actively collaborates with global IT, BD, Implementation and operations in order to innovate and differentiate
  9. Maintain prioritized systems task list and coordinate with to ensure task resolution occurs.
  10. Effectively identify and escalate issues as appropriate. ?

The most significant and most common working relationships relating to the role. Detail the nature of the relationship and the frequency of the interaction:

  • Member of global SCS Implementation and Systems team - collaborative and team driven approach to grow SCS and generate revenue
  • Head of Implementation and Systems: alignment with the global SCS organization
  • Regional Supply Chain Control Towers (SCTs) and regional AAs to ensure projects are Works closely with IT to document new required developments on all 3 SCS systems
  • Liaison with GTNexus for enhancements
  • Works closely with regional AAs to align systems solutions with business needs


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Supply Chain Business Analyst

Randstad Technologies
Jacksonville, FL 32256

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Supply Chain Business Analyst

Randstad Technologies
Jacksonville, FL

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