23 days old

Storage Technical Support Specialist

Heredia, Heredia 40101
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities
  • Provide real-time assistance to field technicians to resolve critical client technical issues. (when required).
  • Ensure that all actions taken are clearly and regularly documented in the support service request.
  • Create and maintain internal knowledge base/technical documentation for the Level 1 support teams to leverage for common issues on supported Storage products.
  • Adhere to the set working schedule, supporting 24x7 shift operations and on-call coverage.
This position will require working in US and AP prime time and periodic weekend on-call duties.
  • Participate in internal projects and continuous improvement initiatives.
  • Follow established processes for effective management of support incidents.
  • Desire for ongoing skills development.

Required Technical and Professional Expertise
  • Excellent command of spoken and written English (B2-C1 level).
  • Troubleshooting and analytical thinking skills to identify and resolve problems
  • Ability to manage complicated requests and irate users.
  • Understanding of multi-vendor enterprise storage technologies including software defined storage, storage virtualization, and network & fabric attached storage devices.
  • Knowledge of storage networking SAN/NAS standards and protocols (Fibre Channel, iSCSI, NFS, CiFS, etc.)
  • Previous experience in storage and systems architecture in an enterprise environment.
  • Willingness to travel internationally on occasion for additional education.

Preferred Technical and Professional Expertise
  • Experience with UNIX/Linux OS and virtualization technologies.
  • Knowledge in TCP/IP concepts.
  • Experience with Cluster/HA environments.
  • Previous experience in delivering technical education will be considered an advantage.
  • Industry recognized associate, professional, or expert certification.
  • Second foreign language will be considered an advantage.

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-10-21 Expires: 2019-11-20

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Storage Technical Support Specialist

Heredia, Heredia 40101

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