14 days old

SSA4 - Enterprise Messaging Operations Support Analyst

Minneapolis, MN 55415
  • Job Code
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargos more than 70 million global customers.

The Platform Delivery team within Technology Infrastructure is seeking an Operations Engineer to support Skype for Business, Zoom, and Microsoft Live Events. The applicant should have a strong understanding of the overall Microsoft product stack such as the Windows platform, Active Directory, SQL, as well as hosted meeting solutions such as West Webcast, Zoom, or Microsoft Live Events. This position will report to the Operations Manager for the Archiving Compliance and Unified Communications team.

The primary role of this position is to support the day to day availability of the production Unified Communications environment.
Monitoring all provided tools in order to proactively and reactively assure that the production environments are operating at an optimal level.
Acts as an expert technical resource for modeling, simulation and analysis efforts.
Verifies system design, deployment plans and configuration changes by executing test plans, and documenting results of said test plans prior to production implementation.
The position is part of a on-call rotation that provides 24x7 support, and does require after hours work on nights and weekends.
Responsible for oversight of the system as a whole and may require the engagement/management of many different partner teams to meet all service level agreements.
o Analyzes performance trends and recommends process improvements.
o Assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas.
o Updates, creates and tests the business continuity plans.

Required Qualifications

5+ years of systems support analysis experience3+ years of IT support experience for enterprise messaging applications such as Microsoft Exchange, Microsoft Skype/Lync, or electronic faxing

Desired Qualifications

2+ years of MS SQL server experience5+ years of Windows OS administration experience3+ years of MS Active Directory experience

Job Expectations

Ability to work on call as assignedFlexibility to frequently be on call beyond normal working hours


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Posted: 2020-02-07 Expires: 2020-03-08

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SSA4 - Enterprise Messaging Operations Support Analyst

Wells Fargo
Minneapolis, MN 55415

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