7 days old

Sr. User Experience Researcher

San Francisco, CA 94108
  • Job Code
    581815
  • Payrate
    $69 To $78

Position:


We are seeking a mid-level or Senior UX Researcher with strong qualitative research skills. Experience conducting quantitative UX research is a plus, but not required. We believe that a great researcher can learn and adapt, which is reflected on our team's emphasis on research planning and methodology design.


The UX Researcher will work closely with UX Designers and Project Stakeholders to propose and conduct research activities. The UX Researcher is responsible for designing the research methodology, conducting, analyzing and communicating results with the highest quality. We are looking for a team player, who takes joy in understanding users as much as helping the team come to the right solutions for our digital services, which includes Online Banking, Mobile Banking App, public sales website and beyond.


This individual will report to the Director of Customer Experience Research.


Responsibilities:



  • Plan, design and execute research plans using the appropriate research methodologies.
  • Evangelize research findings through written reports, presentations, and/or workshops.
  • Act as sounding board for designers and product managers.
  • Leverage Voice of the Customer data, Business Analytics, and Market Intelligence reports (secondary research) as appropriate.
  • Work with Director of Customer Experience Research to diagnose overall customer trends and research needs.


Required Experience



  • Deep, hands on experience performing user experience research. Proven ability to demonstrate research expertise and experience over time.
  • Strong understanding of strengths and shortcomings of different user experience research methodologies, including when and how to apply them during each product phase.
  • Strong understanding of usability principles.
  • Analytical and detail oriented.
  • Naturally empathetic.
  • Curious and eager to learn and improve on existing and new research methodologies.
  • Strong story-telling, communication and presentation skills.
  • Ability to manage and work on multiple research initiatives.
  • BA in Cognitive Science, Statistics, Psychology, Human Computer Interaction or related fields.



  • Experience working on financial services related products is a plus.
  • Experience performing research in agile or iterative development environments is a plus.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Sr. User Experience Researcher

Randstad Technologies
San Francisco, CA 94108

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Sr. User Experience Researcher

Randstad Technologies
San Francisco, CA
US

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