1+ months
2017-12-012018-02-12

Sr. UCCE Developer

Manila, NCR
  • Job Code
    19933BR-1
Translation of business requirements into a Technical Specification Design document.
  • 8+ years of experience in working in Contact Center related technologies and primary skill set would be Genesys
  • Interaction Routing Designer (IRD) tool used to create and maintain routing strategies in-line with an enterprise code standard.
  • Utilization of Configuration Management Environment (CME) transaction list objects to configure options in support of the routing strategies.
  • Perform Production Implementation and Installations.
  • Create formal documentation (standard Production Installation Document) depicting steps involved to implement code and supporting configuration into production, description of all changes, and testing considerations.
  • Support of Systems Integration Testing and User Acceptance Testing.
  • Provide Tier 3 support of the production environment to troubleshoot and resolve routing issues.


Skill Set:
Strong experience in call flow design and development scripting in Cisco Unified Intelligent Contact Management (ICM)
Understanding of Cisco Unified Customer Voice Portal (CVP) routing
Understanding of CUCM (Cisco Unified Communications Manager)
Understanding of Verizon, ATT routing pertaining to UCCE
Excellent written and verbal communication skills.
Must be able to communicate effectively with technical and non-technical audiences
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