25 days old

Sr. Project Manager - Operations and Maintenance

Quincy, MA 02171
  • Job Code
    578366
  • Payrate
    $80 To $85

SR. PROJECT MANAGER, OPERATIONS & MAINTENANCE MANAGER


*** IN PERSON INTERVIEWS REQUIRED ***


POSITION SUMMARY:


The Operations & Maintenance Manager reports to the Operations Director for MaHIX. The O&M Manager facilitates smooth operations and maintenance of project initiatives and requirements. Serving as a coordinator for Commonwealth daily operation needs, the O&M Manager accomplishes both immediate tasks and long-term solutions needed by the agencies while managing the vendor's activities needed to maintain and operate a multi-faceted health insurance exchange. Duties include but are not limited to daily data extractions, conversion of multiple databases, coordinating and facilitating meetings along with providing recommendations on corrective and continuous process improvement efforts.


Whether working on several major functions on a rotating basis with direction from leadership or becoming the on-site Commonwealth representative with limited guidance, the O&M manager works with the vendor's leadership and O&M resources (50+ staff) to provide prioritization of O&M activities while insuring the right number of staff and skills are brought to an issue for successful containment and resolution.


Using both defect and incident management ticketing systems, O&M Manager's duties include:


? Monitor of Production Incident Management (PIM) tickets including prioritization of responses (Tier 1 Triage)


? Support Agencies' prioritization of incidents & potential defects (Tier 2 Triage)


? Syncing of Production Incident Management tickets with Defect Management tickets


? Review of Defect tickets for potential interim operational solutions which includes workaround tracking, initiation and execution assessment


? Defect Ticket Review for long-term defect remediation and serve as O&M defect prioritization lead


? Serve as a backup Commonwealth contact for the Operations Direction with CMS and other Federal agencies which may include generating slides and documentation


? Serve as SME on various topics


? Facilitate efforts & communications among parties including various modules within the HIX system.


QUALIFICATIONS:


People who will be successful in this position are those who possess:


1. Bachelor's degree in business, MBA preferred.


2. 6-10 years of solid working knowledge of public sector IT operations with exposure to handling multiple vendors


3. Excellent communication skills both written and formal


4. Understanding of JEE Application deployments in a high-availability configuration


5. Familiar with enterprise grade deployment and configuration management tools


6. Understand and have best practice experience for systems availability and application performance monitoring

Categories

  • Information Technology

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Sr. Project Manager - Operations and Maintenance

Randstad Technologies
Quincy, MA 02171

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Sr. Project Manager - Operations and Maintenance

Randstad Technologies
Quincy, MA
US

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