21 days old

Sr Project Manager - Customer Care

McLean, VA 22102
  • Job Code
  • Payrate
    $66 To $66

Responsibilities Include:

- Interact with customers and Sales team to understand the customer needs

- Rationalize all customer needs by evaluating the LOE and value to customers and Freddie Mac

- Work collaboratively with business partners to create flexible and executable business solutions for customers

- Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence

- Provide leadership for the customer request with business partners by building and motivating team members to meet project goals, adhering to their responsibilities and timeline

- Report on success criteria results, metrics, implementation management activities

- Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization

- Other duties as assigned

Basic Requirements:

- Bachelor's Degree or equivalent experience

- Experience in creating and defining business cases

- Experience with Project Management Industry Standards and Best Practices. .

- Proficient with project, resource management and documentation tools including MS Project, MS Visio, Planview, Excel and PowerPoint

- Primary mortgage experience and with credit policy experience

- Experience with Process Management

- Strong quantitative, analytic and project management skills

- Excellent interpersonal, verbal & written communication and listening skills

- 8-10 years related experience

Preferred Skills:


- Primary mortgage experience with emphasis on Credit Policy, Underwriting or Risk Management


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Sr Project Manager - Customer Care

Randstad Technologies
McLean, VA 22102

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Sr Project Manager - Customer Care

Randstad Technologies
McLean, VA

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