8 days old
2018-01-112018-02-08

Sr. Product Manager

San Francisco, CA 94108
  • Job Code
    595565
  • Payrate
    $83 To $99

Position Title: Senior Product Manager


Location: San Francisco, CA


Reports to: Head of Digital Sales


Online Account Opening (OAO) team is looking for a Senior Product Manager to lead new online account opening business initiatives that will make it easier for customers to open accounts and manage their money effectively. This role will lead an integrated broader team of product, design, risk, compliance, security, vendor, legal, contact center and tech resources focused on optimizing and expanding digital sales capabilities. The ideal candidate will have a strong technical and business aptitude, experience in online account opening and product vision to deliver online business solutions that simplify experiences for customers and internal clients.


This position requires a collaborative leader who can translate business needs into an exceptional customer focused online solution. We are seeking a dedicated, disciplined professional who excels in a collaborative team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to lead are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering best digital experience for our customers.


Responsibilities:


Join a team of passionate product managers to define and implement business requirements for new online account opening initiatives


Identify new business opportunities for digital sales, develop a roadmap and lead a team to successfully implement it


Work closely with other Product line owners, marketing, sales, support, customers, partners, vendors and engineering teams to define and develop detailed product/ business feature requirements


Ensure product features are well understood and implemented as requested


Evaluate existing and new product opportunities and bring forward proposals for products to optimize and expand digital sales


Actively prioritize product backlog and participate in release planning activities


Establish KPIs and work with our data analytics team to track business results


Operate independently given direction, and bring ideas and solutions to issues raised


Utilize strong analytical ability to evaluate end?to?end customer experience across multiple channels and customer touch points


Regularly review and re?evaluate competitive landscape comparing features, pricing, design and overall competitiveness


Maximize user experience and increase conversion through data?driven analysis based on Web Analytics and business intelligence tools


Continuously improve our consumer's online account opening experience


Proactively participate with lines of businesses to ideate, plan and execute


Requirements:


Bachelor's or Master's degree in Computer Science, Engineering, or equivalent


10+ years in digital banking product management with a record of success moving key business metrics in a large bank or financial industry


Subject matter expertise in digital sales, customer acquisition and onboarding


Experience working in a heavily matrixed organization


Demonstrated track record of effectively building partnerships and managing and resolving challenges and conflicts


Experience collaborating with teams of product managers, vendors, compliance, security, fraud and technical resources


Very good knowledge of digital marketing and infrastructure needed to support marketing activities


An ability to work in fast?paced environment and be resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities


Deep understanding of digital banking environment and ability to provide strong, persuasive, data?driven arguments


Skillful in partnership?building, negotiating and communicating with the ability to artfully influence, persuade and drive action


Demonstrated problem?solving skills


Demonstrated ability to lead multiple activities and assignments simultaneously


Experience working closely with leaders from the Marketing, User Experience, Risk, Security, Compliance, Customer Service and Information Technology functions

Categories

  • Information Technology

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Sr. Product Manager

Randstad Technologies
San Francisco, CA 94108

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San Francisco, CA
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