11 days old
2017-11-092017-12-07

Sr. NOC Analyst

Torrance, CA 90503
  • Job Code
    587139
  • Payrate
    $60,000 To $80,000

Overview


The NOC Analyst III is responsible for monitoring multiple customer sites at any one time and and providing intermediate Layer 1-3 troubleshooting. Responsibilities include ticket management and all forms of client communications. The NOC analyst should have an understanding of both network and server environments, with at intermediate troubleshooting and diagnostics aptitude.


Responsibilities


Typical duties include, but are not limited to:



  • Perform intermediate troubleshooting of alerts, issues, and problems as they arise.
  • Allocates resources to address all trouble tickets, scheduled maintenance and projects.
  • Manages multiple tasks and issues and coordinate activities amongst various engineers and other IT departments.
  • Manage customer relationships and address customer escalations.


Qualifications


Required Qualifications



  • High school diploma or equivalent
  • A minimum of five years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
  • Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
  • Working knowledge of general client and server operating systems and back-office applications, including but not limited to the Microsoft Windows Operating System (multiple versions), Microsoft Office, Microsoft Excel, Microsoft Outlook, etc.
  • Strong communication skills in the English language, with the ability to communicate clearly with both technical and non-technical personnel in high-stress situations
  • Ability to work in a self-directed manner on multiple tasks or projects, with excellent organizational and time-management skills
  • Ability to produce and maintain documentation of information systems using a variety of tools (i.e. Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft SharePoint, etc.)
  • Must be amenable to additional hours and days beyond regular schedule to provide time-off coverage for co-workers on short notice.


Preferred Qualifications



  • Demonstrated skill in working effectively with people of all technical levels including conflict resolution, collaborative problem solving, and responsive customer service is required.
  • Certification and/or experience working in an ITIL or IT Service Management environment preferred.
  • Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
  • Experience monitoring VMWare clusters in high-availability environments.
  • Experience with patch management systems (WSUS, SCOM, Satellite/Spacewalk)

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Sr. NOC Analyst

Randstad Technologies
Torrance, CA 90503

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Sr. NOC Analyst

Randstad Technologies
Torrance, CA
US

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