16 days old
2017-11-072017-12-05

Sr. Network Engineer

New York, NY 10022
  • Job Code
    586486

We are looking for a senior network engineer for a 3 month contract with possible extensions that have experience with some of the following:


Configure, validate, manage, and back up configurations of all NMTs, for the full suite of NMT functions required to ensure the Normal Operations of the network.


Perform the deployment of all NMT agents and monitors on network Devices required to interface the NMT and network Devices.


Update the provided Configuration Management Database (CMDB) as a part of the NMT to include configuration data pertinent to all network Devices.



  1. managed Devices, including routers, switches, firewalls (except firewall policy management), proxies, load balancers, and other managed Devices, to the card level (e.g., location, rack unit, manufacturer, model, cards/modules, IP address, subnet mask, FQDN);
  2. association of servers and storage sub-systems to their respective managed Devices;
  3. for each network Device, relevant configuration information, including at minimum any fields defined in the Enterprise Configuration Management system; and
  4. Network topology (e.g., addressing schemes, VLAN configurations, topology drawings).

Have full responsibility for managing CMDB, including configure, validate, and maintain all software, equipment, and facilities infrastructure necessary for the Normal Operations of the CMDB.


Update the Configuration Management Database following any Change to a network Device, including:



  1. reflect all network Devices that are added, modified, or deleted from the operating environment
  2. store and update current and previous configurations for all network Devices for the duration of the Term and maintain all historical data on-line for the term of this SOW;
  3. make all configuration data and network Device configurations available to ; and
  4. Maintain all configuration documentation up to date (including topology drawings).

Maintain all interfaces, processes, and procedures required to interface the network CMDB to the approved enterprise Configuration Management system.


Manage all network Devices for the full range of network services including:



  1. ensure that Provider Personnel are fully trained OEM in direct support of their product on the network Devices they Support;
  2. perform remote Support in English;
  3. maintain relationships with network Devices OEMs to have access to OEM support teams and engineering functions; and
  4. Engineering expertise required to configure, validate, Support, and manage Network Devices, including OEM services such as Cisco TAC.

Configure network Devices, including:



  1. Configure, validate, and manage all Device settings (e.g., IP address, subnet mask, proxy settings, Windows Internet Name Service (WINS) primary and secondary Server address, default gateway address);
  2. manage defined naming and addressing standards, (e.g., DNS, DHCP, ATM, IP, WINS, NDS);
  3. ensure complete interoperability with all processes and procedures (e.g., access control lists (ACLs), routing tables, filters, trucking, Simple Network Management Protocol (SNMP), logging, polling);
  4. Configure QoS settings on network Devices to ensure the Normal Operations of higher priority network activities and network traffic;
  5. Configure port authentication settings, where required;
  6. Configure loopback addresses for network Devices, in accordance with specifications; and
  7. Configure alarms and monitoring settings (e.g., SNMP trap statements, messages, environmental (i.e. IRIS or data track alarms)).

Support all network Devices to ensure Normal Operations for the full range of capabilities used by , including:



  1. perform network Device resets;
  2. perform troubleshooting and Resolution activities;
  3. perform onsite repair of defective network Devices when required; and
  4. Manage and act as single point of contact for Provider subcontractors, network Device warranty/maintenance providers, and other third party providers.

Perform performance tuning for all network Devices, including:



  1. develop tuning plans for reconfiguring and adjusting network Device settings;
  2. improve overall performance of network Devices through system tuning and load balancing;
  3. correct transmission slowdowns and congestion, malfunctions, and abnormalities; and
  4. Conduct redundancy testing and performing tuning adjustments as needed.

Perform preventive maintenance on network Devices based on manufacturer guidelines and specifications.


Perform capacity planning and forecasting, including the capability to provide analysis and planning reports, and also including:



  1. monitor, analyze, and report on network Device utilization trends and network Device capacities to provide predictive reporting on current state and anticipated future state throughput bottlenecks and network loads;
  2. validate capacity forecasts against 's actual utilization and provide reporting on resource usage trends; and
  3. Inform of insufficient capacity (e.g., bandwidth, ports) to meet capacity projections.

Perform technology refresh requirements and schedules for network Devices. Refresh reports shall include:



  1. Network Devices components requiring refresh per standards or failure rates;
  2. preliminary implementation plan;
  3. total anticipated refresh costs including equipment, maintenance, and implementation; and
  4. Impacted network services and capabilities.

Perform Dynamic Host Configuration Protocol (DHCP) configuration and management for network routers, including:



  1. manage DHCP Services, including:



  1. adding networks;
  2. adding ranges;
  3. viewing and maintaining DHCP leases;
  4. Creating DHCP network templates.



  1. Perform utilization and capacity monitoring and management of the DHCP pool to avoid outages due to exhaustion of resources; and
  2. If required, provide IP address management (IPAM) services, including:



  1. installing, relocating and re-Installing, upgrading, or adding a Device;
  2. enabling or disabling services;
  3. Creating and maintaining read, read-write accounts with limited and/or full access.

Monitor and provide Smart Hand Support for all network firewalls.


Configure, validate, and Support any edge gateway Devices (OBM Devices, e.g., Cradle Points).


Perform diagnostic and troubleshooting Support related to WLAN performance and interference and complete the Resolution of interference related Incidents, including:



  1. Configure, validate, and manage Cisco NCS or equivalent tools (Cisco PRIME) to remotely detect and troubleshoot WLAN interference in supported locations;
  2. manage daily reporting of WLAN performance and WLAN interference;
  3. respond to and perform remote Resolution of all WLAN interference Incidents;
  4. Configure, validate, and Support WLAN controllers; and
  5. Track WLAN performance and usage and optimize the WLAN environment to ensure coverage is provided in accordance with applicable approved policies, procedures, standards, and guidelines.

Configure, validate, and Support all VLANs, including:



  1. Configure VLAN trunking;
  2. Configure new VLANs following and approved RFC; and
  3. Respond to and Resolve all VLAN performance Incidents.

1.1.1.Network Management - Additional Data Center Network Requirements

Configure, validate, and Support all data center VLANs in accordance with 802.1q or subsequent standards and provided IP address assignments and VLAN numbering, including:



  1. perform VLAN trunking configuration and Support;
  2. provide private VLAN configuration and Support;
  3. work with system administrators to configure network for virtual blade server environments (e.g., using technologies such as HP's virtual connect); and
  4. Perform port turn ups.

Configure, validate, and Support all remote access Devices, including:



  1. Configure, validate, and manage systems including Juniper VPN and Radius Two Factor Authentication systems;
  2. Configure, validate, and manage tunnel router implementations;
  3. ensure that the system configurations are backed up on a regular basis and test the integrity of the backups; and
  4. Participate in access related troubleshooting activities in collaboration with other teams.

Configure, validate, and Support all load balancers, including:



  1. manage a variety of load balancing algorithms (e.g., round-robin, random, weighted round-robin);
  2. Configure, validate, and Support global/geographic load balancing;
  3. work with application developers, security, system and other network administrators to configure SSL termination and acceleration or offload where applicable;
  4. manage SSL encryption including ports, ciphers, and protocols including HTTP, HTTPS, and TCP;
  5. add servers to load balancing without disruption;
  6. remove servers from load balancing without service disruption;
  7. provide the self-service capability for server system administrators to add and remove servers from load balancing, if requested by ; and
  8. Work with Identity and Access Management team to troubleshoot issues with load balancing authentication systems.

Monitor usage of all consumables for the data center network environment (e.g., patch cables), and inform when consumables must be replenished.


Perform Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) configuration and management, including:



  1. manage DNS Services, including:



  1. adding or removing zones, records, and hosts;
  2. Configuring DNS properties;
  3. maintaining a database of DNS assignments/registrations;
  4. Performing a periodic pruning/cleanup of stale static entries and subnets.



  1. manage DHCP Services, including:



  1. adding networks;
  2. adding ranges;
  3. viewing and maintaining DHCP leases;
  4. Creating DHCP network templates.



  1. Perform utilization and capacity monitoring and management of the DNS/DHCP pool to avoid outages due to exhaustion of resources.
  2. provide IP Address Management (IPAM) Services, including:



  1. installing, relocating and re-installing, upgrading, or adding a Device;
  2. enabling or disabling services;
  3. Creating and maintaining read and read-write accounts with limited and/or full access.

1.1.2.Patching, Upgrades, and Software Management

Unless otherwise requested by , develop and publish a approved procedure for being notified of OEM patches and Updates released for each network Device


Unless otherwise requested by develop and publish a approved procedure for testing patches and executing patch updates to the impacted network Devices.


Evaluate each patch for applicability to network Devices, including:



  1. review the necessity of the patch in addressing known issues in the network Device;
  2. review the potential change in capability, security, capacity, and functionality of the network Device impacted by the patch;
  3. perform iterative testing until all test plan components pass without failure; and


iv.Review the test results and recommendation report with the Service Delivery Designee for approval.

Deploy all scheduled patches in accordance with approved requirements and the approved release and deployment schedule. Each network Device will be eligible to receive one scheduled patch update, pushed from the NMT, each month. Additionally:



  1. perform automatic pushes of patches from the patch and upgrade tool over the network to the network Device;
  2. Resolve any Incidents caused by patch deployment.

Deploy all emergency patches in accordance with approved requirements. Each network Device will be eligible to receive an unlimited number of emergency patch updates pushed from the NMT each month. Additionally:



  1. perform automatic pushes of patches from the patch and upgrade tool over the network to the network Device;
  2. Resolve any Incidents caused by patch deployment.

Use the NMT to check each network Device on a periodic basis to validate the correct patch level is in place. Document exceptions and, when required, force a push or manually bring the network Device to the correct patch level.


1.1.3.IMACs - Installs, Moves, Adds, Changes, Decommissions

Perform engineering, and management of environmental, power, and office fit-out for network Devices, and coordinate with facilities organizations for access to or modification of facilities space. This also includes management of UPS, racking and cable management in all IDF and MDF. For retail stores, these activities will be coordinated by Provider with 's third party providers. If a construction related work is involved in cabling, it will be considered out of scope.


Relocate Devices from one supported location to another following an approved Service Request/RFC, including:



  1. disconnect the network Device from power and network connections, inventory, and physically pack at the old location;
  2. transport the network Device to the new location;
  3. unpack the network Device and visually inspect for damage;
  4. Install the network Device (e.g., rack mount or ceiling mount, connect power, cable);
  5. Configure the network Device and implement naming and addressing standards (e.g., DNS, DHCP, ATM, IP, WINS, and NDS);
  6. verify Normal Operations of the network Device; and
  7. Update data in the CMDB and AMS.

Perform all Adds and Installations following an approved Service Request/RFC, including network Device refreshes.



  1. unpack the network Device and visually inspect for damage;
  2. Install the network Device (e.g., rack mount or ceiling mount, connect power, cable);
  3. Configure the network Device and implement naming and addressing standards (e.g., DNS, DHCP, ATM, IP, WINS, and NDS);
  4. verify Normal Operations of the network Device; and
  5. Update data in the CMDB.

Change the components or software on a Device following an approved Service Request/RFC.



  1. unpack additional components or accessories as required;
  2. install additional components or accessories to the network Device as required;
  3. Configure the network Device and implement naming and addressing standards (e.g., DNS, DHCP, ATM, IP, WINS, and NDS);
  4. verify Normal Operations of the network Device;
  5. Update data in the CMDB.

Decommission a Device following an approved Service Request/RFC.



  1. using a approved data wiping process, wipe all data from the network Device;
  2. disconnect the network Device from power and network connections, inventory, and physically pack;
  3. relocate or ship the network Device to the designated location for reuse, disposal, or return to lessor;
  4. Update data in the CMDB and AMS.

Develop a process to expedite IMAC requests.


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Sr. Network Engineer

Randstad Technologies
New York, NY 10022

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