24 days old
2017-12-272018-01-24

Sr Desktop Integration Engineer

Secaucus, NJ 07094
  • Job Code
    593482
  • Payrate
    $70,000 To $100,000

Sr Desktop Integration Engineer


Job Description


We are seeking a Sr Desktop Integration Engineer to provide day-to-day technical support to end-users via phone, remote access and desk-side support. The Desktop Engineer will be responsible for delivering, setting up, configuring and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed. They will also be working on numerous projects to enhance our imaging, asset tracking and security standards. Must also be able to resolve problems quickly with little impact to the end-users. Having knowledge of virtualization utilizing VMware services and the various VMware features across various Microsoft and related technologies is a major plus.


Successful candidates will share our values and have an interest in working with the latest technologies in support of our operations team to provide exceptional support.


Responsibilities and Essential Functions



  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and product such as Office 365/Office 2013, Windows 10
  • Meets and communicates with users, solves issues in a positive and efficient manner
  • Manage software delivery solutions and imaging process
  • Assist in maintaining an inventory of IT hardware and software assets.
  • Assists end-users with basic computing and telecommunication issues and questions.
  • Leverage remote support tools to help resolve support requests.
  • Ensure all problem tickets are closed within their established guidelines.
  • Perform special projects and miscellaneous duties as requested and as time permits.
  • As an Information Technology and Systems team member, you may be asked, as new business needs arise, to accept additional tasks and responsibilities within the department, besides those detailed in this job description.


Knowledge, Skills, and Abilities



  • Ability to work independently and within a team environment
  • 10+ years' experience with setting up and troubleshooting Microsoft office suite products (Office 365/Office 2013).
  • 7+ years' troubleshooting Windows 7, Windows 10 operating systems.
  • Experience using some type of Remote Desktop Support Tool.
  • Experience with a ticketing system, (ServiceNow a plus).
  • Setup and troubleshoot network printers for end-users.
  • Ability to manage time effectively and complete required projects on time.
  • Ability to identify the elements of a situation/ability to visualize, articulate and solve problems.
  • Ability to diplomatically interact and communicate with all levels of an organization


Competencies



  • Strong multi-tasking skills, attention to detail.
  • Ability to write routine reports and correspondences.
  • Excellent organization and multi-tasking skills.
  • Has an understanding of Desktop Support SLA agreements
  • Excellent communication skills.
  • Ability to work independently and prioritize work based upon business needs.


Education



  • Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience.
  • A+, Microsoft certifications, or other IT related certifications are a plus.


Experience



  • 10+ years of field experience.
  • Understanding of VPNs and Wi-Fi profiles is a plus.
  • Experience with Telecom/VOIP is a plus.
  • Microsoft Windows Image Deployment experience
  • PowerShell or other scripting experience a plus.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Sr Desktop Integration Engineer

Randstad Technologies
Secaucus, NJ 07094

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Randstad Technologies
Secaucus, NJ
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