26 days old
2018-01-252018-02-22

Sr. Cisco UC Engineer, Network Communications

Dallas, TX 75204
  • Job Code
    598141
  • Payrate
    $125,000 To $140,000

Position Summary:


The Senior Analyst is responsible for maintaining and supporting the Voice environment - Unified Communications infrastructure that provides mission critical voice capabilities to the global organization. The Senior Analyst will work closely with senior engineers throughout the organization and function as a strong IT team member in a variety of team oriented support, installations and project planning. The Senior Analyst will contribute to the development and maintenance of documentation, including standards, procedures, and guidelines of the UC environment.


Essential Functions:



  • Develop implementation plans of global UC network infrastructure and systems.
  • Perform installations, enhancements, and upgrades of UC applications as required.
  • Responsible for break/fix and troubleshooting of the UC infrastructure.
  • Responsible for dial plan for each region and adhere to global dial plan standards.
  • Follow and maintain disaster recovery plans according to existing processes and procedures.
  • Perform backups of configurations and execute restores of UC environments and Call Detail Records as needed.
  • Consistently review UC technology enhancements and work collaboratively with global team in assessments, gap analysis and upgrade planning.
  • Maintain global UC related monitoring tools, proactively monitor and produce reports highlighting potential UC related problems.


Required Knowledge, Skills and Abilities:



  • The position requires excellent communication and organizational skills and attention to detail.
  • Seven years minimum experience with Cisco Unified Communication Suite with a thorough understanding of LAN, WAN and telecommunication operations is mandatory.



  • Certification as a Cisco Certified Network Professional (CCNP) and Cisco Certified Voice Professional (CCVP) is preferred.
  • Thorough knowledge planning, implementing and supporting Cisco Unified Communications and Collaboration suite (Call Manager, Unity Connection, Presence, CWMS, eFax, Telepresence, Video Calls, Expressway)
  • Thorough knowledge with Cisco voice over IP applications and technologies, including ICT, SIP, H.323, H.264
  • Thorough knowledge with Cisco networking systems with capability to configure and troubleshoot voice related hardware. (ISR routers, voice gateways, cube gateways)
  • Experience managing the dialing plan and DID number strategy for a global company.
  • Thorough troubleshooting experience of voice applications, QoS, packet inspection through various tools on LAN, WAN and Wireless networks.
  • Thorough knowledge of desktop software applications such as anti-virus, VPN client, performance monitoring, etc.
  • Experience troubleshooting voice application performance with performance monitoring tools.
  • Thorough knowledge of key network services and technologies (Active Directory, DNS, DHCP, TFTP, SMTP, Radius, NPS)
  • Experience with Microsoft office suite (Word, Excel, Outlook, PowerPoint, and OneNote).
  • Intermediate/Advanced Excel knowledge, including ability to summarize data via formulas, lookups, Pivot Tables, conditional formatting, etc.
  • Experience with Windows and Linux operating systems
  • Able to coordinate maintenance for UC environment and troubleshot problems as necessary.
  • Exhibit exceptional degree of ingenuity, creativity, and resourcefulness.
  • Ability to provide 7/24 coverage on a rotational basis


Education:



  • Bachelor's Degree or equivalent experience in business or computer science required


Experience:



  • Targeting ~7 years of related industry experience


Other Skills:



  • Highly-effective at documenting technical systems and technical policies/procedures.
  • Superior written and verbal communications skills in the English language, including the ability to articulate solutions in a non-technical manner to business executives.
  • Highly-developed interpersonal skills.
  • Ability to work effectively across regions with global teams.


Work Environment:



  • This job operates in a professional office environment.
  • Work hours vary depending on business activity.
  • Required to be on-call (evenings and weekends) with other team members to support production systems environments on a rotational basis.


Travel Requirements:



  • This position may require travel, less than 20%. Travel would be domestic and International


Desired Organizational Competencies:



  • Accountability - Demonstrates a commitment to and responsibility for accomplishing individual, team and business objectives
  • Drive - Consistently achieves challenging goals/objectives, and demonstrates an ability to create value and maximize results
  • Planning- Identifies business needs, problems and risks proactively, and develops well founded plans that specify strategies, actions/solutions, risk mitigates and desired results
  • Critical Thinking / Judgment - Commits to an action after developing alternative solutions that are based on logical assumptions and factual information and that take into consideration resources risks and organizational values
  • Adaptability - Exhibits the capacity to successfully change and evolve one's actions, opinions and behavior as a result of changing priorities or environment
  • Communication Skills - Proactively communicates in the appropriate medium with clarity and focus at the right level to ensure delivery has the appropriate impact
  • Influential Leadership - Leads with confidence and conviction, and is able to establish credibility, trust, and respect among team members
  • Team Work - Fosters collaboration among team members and business partners, and uses capabilities to achieve team goals

Categories

  • Information Technology

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Sr. Cisco UC Engineer, Network Communications

Randstad Technologies
Dallas, TX 75204

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Dallas, TX
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