11 days old

Sr. Application Support Engineer

Waltham, MA 02451
  • Job Code

Secure Messaging Platform Sr. Application Support Engineer

- Become the single point of contact technical and subject matter expert on a new secure messaging cloud platform that includes the Tiger Text product (cloud platform, with mobile/web/desktop UIs). Will work in conjunction with a business point of contact to bring new groups onto the platform and support them.

- Perform all administration and user support duties related to the platform (add/remove users/groups, run usage reports), debugging issues, monitor platform health, and act to keep platform running well, keep environment and user base updated on new features/outages/changes.

- Be an expert resource for business/development teams that want to leverage the platform. Stay up to date on all new releases and learn how to leverage them through out of box mobile/web/desktop interfaces and a SDK internal teams will come to you for advice on how to use.

- Provide support to end users, business groups, and development groups on the use of Tiger Text and other products/capabilities in the platform

- Define, document, and put in place new processes to support the platform.

- Create scripts to automate repeated tasks (for example, publish usage reports, add users).

- Work with business to plan, implement, and manage incoming requests to get on platform.

- Advise development teams how to connect/use the platform through the platforms existing SDK. Should have some developer experience.

- Be the technical point of contact between FMC, Tiger Text, and other vendors that make up the platform.

- Should have experience with application single sign on and identity/access management. Tiger Text experience preferred.

- Create training materials, give training to end users, onboard new teams, hold periodic lunch and learns to show users how to use existing and new features.

- Coordinate application, API, SDK upgrades with business and vendor.

- Candidates should be interested in contract to hire


  • Engineering
  • Administrative / Clerical
  • Business

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