7 hours
2018-01-182018-02-15

Sr Account Manager

Orlando, FL 32829
  • Job Code
    595690

Establish and maintain relationship with all key Decision Makers / Executive Level client contacts for strategic planning and identifies upsell opportunities for VP and Client Relationship Manager. You will manage and/or participate in the account implementation process serving as technical and process best practices expert and helping build expectations for future relationship.



  • Provides leadership and coaching for Account Managers, Reps and Configuration Specialists.
  • Establish and maintain relationship with all key decision makers / contacts at Client Company. Relationships need to be established across all levels of client organization, especially executive level.
  • Work with their aligned team to resolve escalations.
  • Responsible for assignment of implementations/renewals and determines priorities.
  • Coordinates client visits with VP and Client Relationship Manager.
  • Work with the VP of Account Services and CRM to develop client strategies.
  • Partner with Ongoing Service Teams to deliver high quality services to Client.
  • Bring subject matter experts from the organization into client relationship as needed.
  • Establish point of escalation contact with day to day contacts at Client Company.
  • Meet at least quarterly with day to day contacts to review service level agreements and proactively solicit feedback on team performance.
  • Drive continual efficiency and value to the relationship by implementing additional system functionality / processes.
  • Continually seek opportunities to increase revenue by up-selling additional service offerings or converting additional employer groups.
  • Maintain documentation regarding client activity and responsible for updating all client documentation including client action plans and CRM cases.
  • Act as project manager / coordinator for all client special projects including annual open enrollment. Direct team as required and monitor timelines and deliverables.
  • Participate with and coordinate with other departments regarding client specific issues including billing and collections. Drive implementation and report on status to VP and client as required.
  • Work with CRM to identify and deliver metrics to report to clients.
  • Participates or leads as needed on implementation/renewal calls, pre/post implementation.
  • Oversees all areas of the implementation and support process.


Management Duties:



  • Manage their Account Management Team.
  • Define goals and objectives for implementation and in the annual Open Enrollment process
  • Acts as back up to the Account Manager in all areas.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Sr Account Manager

Randstad Technologies
Orlando, FL 32829

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Randstad Technologies
Orlando, FL
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