13 days old

Squad Leader - Quote to Cash Operations

Atlanta, GA 30303
  • Job Code
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems.

Your Role and Responsibilities

Role Description:
The Squad Leader is responsible for the accuracy of the deliverables, compliance and timely turnaround for the seller requests. The leader has an important role in the relationship with the sellers and is accountable for the six key metrics. They have responsibility to establish a strong and fluid relationship with the sales organization and serve as a consultant on the execution feasibility of the requests. This role has people management responsibility for two to three squads (~20 people) and is responsible for talent and skills management for STS employees within the squad. This leader will serve to build relationships with peer leaders in other squads, as well as clients supported. They remove barriers and enable work, manage demand from a single prioritized funnel ensuring optimal workload balancing, participate in tactical Kaizen, and ensure the teams have the necessary tools to be successful. This leader will also manage the squad budget, handle people management escalations, and ensure the funnel of work is optimized and that the risk management is sound. Monitor industry best practices for servant leadership and benchmark their teams against competitors. This leader needs to be able to drive continuous improvement in Q2C support to the business. Coach and enable employees to help cultivate alignment with Q2C Agile revolution.

  • Leadership - Providing direction and priority
  • Leadership - cross country management
  • Building & Coaching Effective Teams
  • Effective communication, keenness to detail, analytical skills and problem-solving abilities
  • Client focused and understanding squad priorities
  • Business Performance Management
  • Ability to change and embrace new challenges and drive new way of working
  • Strong adaptability and ability to make important changes quickly
  • Ability to attract, inspire and retain competent and committed people
  • Speed in execution and ability to recognize opportunities and act quickly
  • Ability to engage and connect and with good insight on customers requirements

Required Professional and Technical Expertise
  • 3 - 5 years Quote to Cash management experience
  • Client Relationship Management
  • Business Operations
  • Business Strategy
  • Understanding of the New IBM Offering and Field Operating Model
  • Capability to build and coach effective teams
  • Collaboration across squads in their market
  • Ability to manage small organization (up to 20 people)

Preferred Professional and Technical Expertise
  • Agile experience
  • Managing Troubled Accounts or Critical Situations
  • Risk Management

About Business Unit
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBMs financial strategy, developing new business models, and mitigating enterprise risk.Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-07-10 Expires: 2019-08-09

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Squad Leader - Quote to Cash Operations

Atlanta, GA 30303

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