1 day old
2017-11-212017-12-20

Speech Science & Technology Manager

Walgreens
Deerfield, IL
  • Job Code
    47027BR
Speech Science & Technology Manager at WALGREENS

Speech Science & Technology Manager

Job ID 47027BR Location 200 WILMOT RD , DEERFIELD, IL
Job Summary
Responsible for creating, configuring and optimizing speech technologies for Walgreens voice user experiences, including speech recognition, voice biometrics, IVR and speech synthesis engines. Manages the creation of grammars, dictionaries, acoustic models, and language models to be applied to various Inbound IVRs. Assesses proposed user experiences for feasibility. Develops best practices, procedures, and re-usable tools for maintaining the highest level of application performance possible.

Job Responsibilities
  • Designs, develops, and tests static grammars, dynamic grammars, Statistical Language Models.
  • Configures, tunes, and optimizes speech synthesis engine for clarity, “naturalness”.
  • Configures, tunes, and optimizes voice biometrics engine for appropriate balance between security and usability.
  • Generates requirements for data needed for application analysis and optimization.
  • Manages and analyzes data obtained from production applications.
  • Utilizes data to conduct experiments with available tools and generate new content, parameters, and settings for continued optimization of voice user experiences.
  • Develops methodologies and procedures to facilitate more efficient deployment and tuning.
  • Contributes to the overall strategy for the voice channel and helps drive delivery of the best possible experience for customers.
  • Provides input to application design and assesses design documentation for feasibility.


Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • Bachelor’s Degree and at least 5 years of experience with speech recognition.
  • At least 5 years of experience designing, developing, testing, and tuning grammars for speech recognition applications.
  • At least 5 years of experience architecting and implementing voice biometric solutions.
  • At least 5 years of experience optimizing output from speech synthesis engines.
  • Experience coding re-useable tools using Perl, Python, or any other scripting language to manage and analyze application performance data.
  • At least 5 years of experience in direct and indirect management of team members, including assisting in the development, training and assignment of work/projects to other team members.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor’s Degree, Master’s Degree or Ph.D. in Computer Science, Linguistics or Cognitive Science.
  • Fluent or near-fluent in Spanish.
  • Experience with Genesys voice platform.
  • Experience with Nuance speech recognition software, speech synthesis software, and voice biometrics software.
  • Experience with retail and/or the healthcare industry.

Categories

  • Healthcare
  • Retail / Wholesale

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Speech Science & Technology Manager

Walgreens
Deerfield, IL

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Walgreens
Deerfield, IL

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