28 days old

Speech and Data Scientist

Mahwah, NJ 07430
  • Job Code

Principal Duties and Responsibilities

As a Speech and Data Scientist, you will work on automated speech recognition and natural language processing applications, covering a broad range of activities in all project phases, including the design, development, and optimization of the system. You will:

Work across application development teams to ensure best possible recognition performance and user experience in deployed systems.

Design, develop, and test VoiceXML grammars and create grammars for dynamic contexts, including natural language understanding (NLU) statistical language and semantic models.

Analyze performance of applications by identifying hot-spots, assessing caller and user navigational success, along with recognition accuracy. Make recommendations related to call flow and prompting, optimize recognition performance by improving grammars, statistical semantic models, recognition parameters, dictionaries, and acoustic models.

Deliver analysis results to our customers to help drive their customer care application performance forward. Come up with creative new ideas to improve experience and increase automation.

Develop methodologies, scripts, procedures that improve efficiency and quality.

Develop tools and enhance algorithms that facilitate development of new systems and optimization of language processing and speech recognition components.

Provide input into the design of future product releases, working with Product, R&D, and other groups.

Knowledge, Skills and Qualifications:

Number of Years of Work Experience:

2 or MS/MA or higher in related field

Required Skills:

Excited about working with customers to optimize systems for their unique requirements and to apply empirical data to generate successes.

Motivated to work with PS leaders and Sales to recommend creative solutions that lead to new business.

Highly independent and capable of fulfilling multiple project commitments concurrently.

Passionate about analyzing data to solve problems and improve systems.

Good programming skills, preferably with a scripting language such as Perl or Python.

Excellent written and oral communications skills, as well as the ability to work as part of a project team.

Ability to scope work taking technical, business and time-frame constraints into consideration.

Preferred Skills:

Coursework or previous work experience in human computer interaction, usability studies, or statistics

Work experience as a business analyst, ideally in a technical capacity

Strong programming skills in either Perl, Python, Java, C/C++, SQL

Experience with statistical software such as R

A background in Data Science, or related fields

Speech recognition knowledge, understanding of speech recognition, text classification, or other machine learning algorithms

Familiarity with IVR and ASR platforms and APIs

Experience with pattern recognition, machine learning, linguistics, or signal processing knowledge

Knowledge of statistical data analysis

Experience with XML, VoiceXML

Ability to speak foreign languages is a plus


BS or MS in Computer Science, Engineering, Cognitive Science, Computational Linguistics, Physics, Mathematics, or related field


  • Information Technology

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Speech and Data Scientist

Randstad Technologies
Mahwah, NJ 07430

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Randstad Technologies
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