8 days old
2018-01-092018-02-06

Software Support Representative

Rancho Cordova, CA 95670
  • Job Code
    594942
  • Payrate
    $18 To $20

Our client has a 12+ month contract opportunity for a Software Support Representative in Sacramento, CA.


General Summary


With general supervision, analyze, reproduce, trouble-shoot, and resolve issues related to specific and general functionality of OfficeMate software and its associated third-party integrations by working with management, development, quality assurance, and acquired in-depth knowledge of the OfficeMate products.


Essential Functions



  • Receives, tracks, responds and resolves OfficeMate Customer Care calls.
  • Provides training and support for simple to complex technical issues related to OfficeMate and OfficeMate Enterprise software.
  • Identifies technical issues through problem duplication and manipulation of customer data to provide details to the OfficeMate development team for product correction and improvement.
  • Utilizes multiple hardware and software tools to troubleshoot a variety of issues.
  • Documents and/or logs all calls, records all activity and communications regarding incidents and problems.
  • Maintains all defined service standards.
  • Follows support processes and assists in the development of support procedures and documentation to provide consistent and reliable support and excellent customer service.
  • Performs other related duties including projects, support, training and communication activities as assigned by management.
  • Maintains current knowledge of the OfficeMate software and the optical industry as it is trained and learned in the call center environment.


Job Specifications


Typically has the following skills or abilities:



  • Two to four years of technical support or equivalent experience
  • Two to four years of experience in a customer service environment
  • Must possess a working knowledge of PCs, related hardware and peripherals
  • Excellent written and verbal communication skills to write, document and explain technical issues
  • Excellent analytical interpersonal, time management and problem solving skills required
  • Ability to work in a dynamic and rapidly changing environment, and learn new procedures and systems quickly
  • Must be able to function in a workgroup, team-oriented environment
  • A basic understanding of networking concepts

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Software Support Representative

Randstad Technologies
Rancho Cordova, CA 95670

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Software Support Representative

Randstad Technologies
Rancho Cordova, CA
US

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