14 days old

Software Support Representative

Rancho Cordova, CA 95670
  • Job Code
    577377
  • Payrate
    $18 To $20

Our client has a 12+ month contract opportunity for a Software Support Representative in the Sacramento area.


With general supervision, analyze, reproduce, trouble-shoot, and resolve issues related to specific and general functionality of AcuityLogic software and its associated third-party integrations by working with management, development, quality assurance, and acquired in-depth knowledge of the AcuityLogic products.


Essential Functions:


Receives, tracks, responds and resolves AcuityLogic Customer Care calls. Provides training and support for simple to complex technical issues related to AcuityLogic and AcuityLogic Enterprise software. Identifies technical issues through problem duplication and manipulation of customer data to provide details to the AcuityLogic development team for product correction and improvement. Utilizes multiple hardware and software tools to troubleshoot a variety of issues. Documents and/or logs all calls, records all activity and communications regarding incidents and problems. Maintains all defined service standards. Follows support processes and assists in the development of support procedures and documentation to provide consistent and reliable support and excellent customer service. Performs other related duties including projects, support, training and communication activities as assigned by management. Maintains current knowledge of the AcuityLogic software and the optical industry as it is trained and learned in the call center environment.


Job Specifications:


Typically has the following skills or abilities:



  • Two to four years of technical support or equivalent experience
  • Two to four years of experience in a customer service environment
  • Must possess a working knowledge of PCs, related hardware and peripherals
  • Excellent written and verbal communication skills to write, document and explain technical issues
  • Excellent analytical interpersonal, time management and problem solving skills required
  • Ability to work in a dynamic and rapidly changing environment, and learn new procedures and systems quickly
  • Must be able to function in a workgroup, team-oriented environment
  • A basic understanding of networking concepts
  • Working knowledge of web browser technologies
  • Basic understanding of remote desktop connections


Working Conditions:


The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.


The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Categories

  • Information Technology

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Software Support Representative

Randstad Technologies
Rancho Cordova, CA 95670

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Software Support Representative

Randstad Technologies
Rancho Cordova, CA
US

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