25 days old

Software Support Engineer

Grand Rapids, MI 49525
  • Job Code
    570843
  • Payrate
    $65,000 To $85,000

Our West Michigan Client has an opportunity for a Software Support Engineer to join their growing team. The Software Support Engineer works on the Customer Success engineering team alongside Engineers and Quality Assurance. The person in this role will be the contact for the support team to escalate issues that cannot be resolved via log analysis and product configuration alone. This person will investigate the issue to find a fix, which may involve conducting screen shares with the customer, reviewing log files, reviewing stack traces, and analyzing and modifying source code.


Responsibilities:



  • Diagnosing customer support requests.
  • Driving product releases to resolve specific customer problems.
  • Improving product development practices to reduce customer issues.
  • Documenting common issues and workarounds in knowledge base articles.
  • Providing high level customer support experience.
  • Interpret stack traces.
  • Understand, troubleshoot, and modify source code.
  • Determine the root cause of a product failure with limited information.
  • Use a variety of operating systems, including Linux, Unix, and Windows.
  • Understand a breadth of IT concepts, such as databases, networking, and virtualization.


Requirements:



  • Ability to interpret stack traces.
  • Software development experience including understanding, troubleshooting, and modifying source code, Java, .NET or other languages
  • Experience using a variety of operating systems, including Linux, Unix, and Windows.
  • Understand a breadth of IT concepts, such as databases, networking, and virtualization.
  • Passion for learning new technologies and quickly catch on
  • DevOps experience is a plus

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Software Support Engineer

Randstad Technologies
Grand Rapids, MI 49525

Share this job

Software Support Engineer

Randstad Technologies
Grand Rapids, MI
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast