14 days old
2018-05-092018-06-06

Software Support Engineer

Brookfield, WI 53005
  • Job Code
    619833
  • Payrate
    $45,000 To $60,000

Hiring a Software Support Engineer that provides software support but will also participate in integration, customer kickoffs and special projects. This is a highly collaborative environment. The company is growing at a 30% clip and grew to global operations last year.


The candidate must be engaging and own a problem solving mentality.





Required Skills & Experience



  • Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or the equivalent in a combination of education and work experience
  • Excellent working knowledge/proficiency in VB.NET and VB Script
  • Excellent communication skills, both written and verbal, able to communicate tactfully and effectively with customers
  • Exceptional troubleshooting, problem-solving and analytical skills, with the ability to gather relevant data, think analytically and solve problems under pressure
  • Ability to quickly learn industry-specific knowledge and new technologies
  • Basic SQL skills
  • Experience in the shipping industry a plus


Essential Duties/Responsibilities



  • Provide customer support and technical issue resolution
  • Evaluate issues to be resolved using logical problem solving techniques and create/obtain necessary relevant technical information to solve the customer's issue
  • Debugging, testing and implementation of customer system modifications including scripting
  • Provide feedback on customer needs and expectations to the development team, product managers and marketing managers
  • Deliver technical training internally and externally
  • Responsible for technical documentation relevancy

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Software Support Engineer

Randstad Technologies
Brookfield, WI 53005

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Randstad Technologies
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