23 days old

Software Developer- San Jose, CA

San Jose, CA 95134
  • Job Code
  • Payrate
    $50 To $60

Role and Responsibility

You'll be part of a dynamic team and be the type of person who has a track record in deploying and supporting SaaS offerings, comfortable eating your own dog food and wearing many hats in the process of supporting customer platforms, operating support tools, and maintaining service SLAs to our customers. This role has the following responsibilities:

* Goal is to facilitate a timely resolution to Incidents, increase customer satisfaction and improve the customer's overall experience

- On-call response to escalated monitoring system alarms, trouble tickets and may require out of hours working

- Build highly great relationships - both on-site with the customer and back at the office with your colleagues

- Effective monitoring, provisioning, installation/configuration, operation, and maintenance of systems hardware and software

- Automation of monitoring tasks, creative dashboarding

- Attentively manage Service Requests, Incidents and Problems including RCA (Root Cause Analysis)

- Champion improvements into the product based on ease of troubleshooting, monitoring, assurance, etc

- Develop tools, scripts, or processes to make things better

- Working on call/out of hours for critical customer Incidents

* Cross-functionally tracks everyone and everything that touches the service process to ensure excellence at every phase of Incident Management.

* Diplomatically influences, negotiates, and effectively manages pertinent relationships and multiple issues, providing key constituencies with appropriate status updates

Engagement includes management of all processes and resources involved in open and active service request resolution.

* Contribute to and maintain knowledge base for the managed service.

* The ability to stay attentive and react quickly when the unexpected occurs

* Liaison with Tier1 service providers on product requirements and deliverable

Minimum Qualifications

* 5+ years of experience in an operational technical role preferably in SaaS offering (application or infrastructure support)

* Technical understanding in a variety of hardware and software platforms: AWS (Amazon Web Services), Openstack, Linux, database technologies, Networks and back-end infrastructure

* Candidates must possess excellent team and people skills and should be comfortable working in geographically dispersed teams

* Candidates will typically have 5+ years of industry experience in a network operations/support role with increasing responsibilities

* 5+ years' experience of working in large, complex deployment environments

* 5+ years working in a Delivery or Operations team

* 5+ years of experience of Linux systems administration such as OpenStack, Red Hat or CentOS

* 5+ years of industry experience in a network operations / engineering support role in a 24/7/365 environment

* Solid experience on AWS hosted services, EC2, VPC, DynamoDB, Route53, Elasticache

* Deployment automation scripting experience (Bash/Python/etc., we use Python)

* Strong understanding of IP networks - especially troubleshooting layer 1, 2 and 3 issues

* Hands on experience with Salt, Puppet, Chef, Cobbler, Ansible (we use Ansible)

* Solid understanding of git flows, yum/rpm management

* Working knowledge of a key database technology such as Cassandra

* Working knowledge of networking, switches and routers

* Experience of virtualization technologies such as VMWare, Xen or KVM

* Good written & verbal communications skill and experience discussing technical issues and generating written report

Desired Skills

- Prior experience supporting mission critical 24/7/365 global services and network operations as a Level One Engineer

- Good at multitasking

- Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc)

- Continuous Integration experience using Go, Jenkins, or Electric Commander

- Entrepreneurship - think like a start-up

- Previous experience as a Developer

- Alerts experience using Datadog (or Nagios) - dashboards that provide a single, unified view for globally distributed infrastructure and engineering team

- ElasticSearch, for deep search and data analytics

- LogStash, for centralized logging, log enrichment, and parsing

- Kibana, for data visualization

- CI/CD experience (Jenkins, Stackstorm)

* Proven communication skills within multiple levels of an organization

* Experience of working with CI/CD, Agile and/or DevOps.

* Ability to manage multiple high priority incidents

* Previous hands-on role in IT Service Management Operations

* Experience managing incidents, changes or problems

* Client Support experience (Helpdesk or other structure)

* Ability to converse with Senior Management effectively & translate technical terms into Business Impact


  • Information Technology

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Software Developer- San Jose, CA

Randstad Technologies
San Jose, CA 95134

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Randstad Technologies
San Jose, CA

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