12 days old

SNOW CMDB Data Analyst

Culver City, CA 90232
  • Job Code
    576927

Exciting opportunities to work onsite at the NFL!


Randstad Technologies is seeking a CMDB Service Now (SNOW) Data Analyst to work onsite at the NFL in Culver City, CA.


Join us supporting NFL Digital Media and the Network in a fast paced and energetic


environment. This is a highly technical company that presents the opportunity to show


off your knowledge and learn new and valuable skills.


Job Description:


The IT Service team is seeking a Configuration Management Manager for managing CMDB (Configuration Management Database) within Service-Now enabling business to effectively assess change impacts, prioritize incidents and manage assets.


- Lead Implementation of Global Scope CMDB - Discovery / Inventory / Configuration Items, etc.


- Candidate will serve as the program expert on the data, data definitions, data quality, data relationships and reporting out of ServiceNow.


- Candidate will manage the data to identify, analyze and recommend integration points between ServiceNow and other IT management systems.


- Administer / Develop / Document / Support the CMDB in ServiceNow


- Define and Formalize IT Services Service Catalog


- Provide day-to- day analytical support to identify, understand, and extract data from ServiceNow and other related ITSM systems (e.g., SolarWinds, Casper, SCCM, Airwatch and VSpere)


- Develop, execute, integrate, and maintain plans and processes to improve data collection, data quality, data completeness and data integration in ServiceNow and related ITSM systems.


- Provide status reports on assigned work including building slide presentations and briefings.


- Ensure configuration data is available when and where it is needed to support other IT service management processes


- Ensure quality and completeness of data (configuration items and relationships) to support the changing business needs


- Define and agree on the service assets that will be treated as configuration items


- Knowledge in other related IT Service Management Processes such as: Incident Management, Problem Management, Change Management, Release and Asset Management.


- Coordinate interfaces between Configuration Management and other processes, especially change management, incident management, release and problem management, and knowledge management


** This position will require some travel


Required Qualifications:


- 3 years in managing Configuration Management (CMDB) services as described above


- Strong focus on CMDB data quality, completeness and integrity.


- Solution architecture experience, including all operational processes that integrate with the CMDB


- Understanding of the ServiceNow CMDB Physical and Logical data model design, including Class Hierarchy, Identification, Reconciliation, Normalization, and Model Management


- CDMB integration and federation to external data sources


- Background in IT Service Management processes and solutions,


- Hands on experience with ServiceNow (Discovery, Service Mapping, Data importing and Business Services)


Desired Qualifications:


- ServiceNow Certified Administrator


All roles include training, benefits, PTO and the opportunity to grow your career with the NFL and Randstad in a fun, supportive environment.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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SNOW CMDB Data Analyst

Randstad Technologies
Culver City, CA 90232

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SNOW CMDB Data Analyst

Randstad Technologies
Culver City, CA
US

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