11 days old

SharePoint Systems Support Analyst

Charlotte, NC 28262
  • Job Code
  • Payrate
    $32 To $36
job summary:

Provides technical systems support within a technology organization. Duties are varied and may include one or more of the following: provides support for highly complex technical issues and initiatives related to large-scale applications, systems, databases and/or other technical products and services; uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems; evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported; performs migrations from development to production, upgrades, installations and/or configurations; may evaluate or review queries to extract data, create standard databases, or perform limited programming to fine tune systems supported; completes project sizing; updates/writes documentation and procedures and provides related training; troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups; writes/designs test scripts; creates change or issue logs; analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas; updates, creates and tests the business contination plan; may coordinate project resources and provide guidance to less experienced analysts.: 5+ years systems support analysis experience.

location: Charlotte, North Carolina
job type: Contract
salary: $31.66 - 35.62 per hour
work hours: 8 to 5
education: Bachelors

* Provide technical systems support to team members and partners across the enterprise for SharePoint Services.

- Perform advanced troubleshooting, root cause analysis, and problem resolution by providing technical support

for routine to complex issues reported to the Enterprise SharePoint Service Desk Team.

- Use diagnostic and other tools to maintain, troubleshoot and restore service according to service level

agreement criteria and identify gaps in current technology processes.

- Act as a liaison between customer's/business partners and technical organization by assisting in the planning or

analysis of basic business problems to be solved with automated solutions and systems.

- Provide technical assistance and support in identifying and evaluating automated systems and related

procedures that are cost effective and meet business requirements.

- Work with user groups to provide training, resolve questions, assess user needs and make necessary changes to

the services.

- Maintain, form and perform quality checks of the automated systems.

- Assist in developing guidelines for use of services for both support teams and team member customers.

- Actively participate in knowledge base, FAQs, and social media to provide subject matter expertise about the

services and systems.

- Identify technical support gaps in the current technology process and recommend changes and usability to

assure SLAs can be supported.

- Provide guidance to less experienced analysts.

- Leading/facilitating high severity application production issues through resolution.

- Responsible for communication of production issues accurately and timely.


5+ years of systems support analysis experience

5+ years of technical troubleshooting experience

5+ years of SharePoint experience

5+ years of application production support experience

skills: Strong communication skills and a team player.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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Randstad Technologies
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