24 days old
2018-03-292018-04-26

ServiceNow Technical Lead

Lansing, MI 48933
  • Job Code
    611366
  • Payrate
    $60 To $70

Our Lansing Area Client has a long term contract opportunity with potential to convert to a full time role next year for a ServiceNow Technical Lead/Developer


Responsibilities:



  • Configure and customize the Service Now platform, including creating workflows.
  • Adhere to ServiceNow Platform Development best practices
  • Adhere to ServiceNow and Development lifecycle standards and processes. -
  • Load, manipulate and maintain data between ServiceNiw and other systems.
  • Work with stakeholders to generate views and reports as needed.
  • Assess current configuration of the platform and make recommendations for improvement including: system capabilities, automation, security risk, licensing risk and creating efficiencies based on the ServiceNow Roadmap
  • Thorough understanding of ITIL/ITSM processes.
  • Monitor health, usage and overall compliance of the application.
  • Provide subject matter expertise, act as ITIL process advocate to design, develop and implement ITIL processes with the platform
  • Create new applications and Services Portal pages on the ServiceNow platform.
  • Create new Service Portal pages.
  • Participate on an Agile development team with new development, improvements, integrations and defect fixes in the ServiceNow platform.
  • Development in both the core ITSM tool as well as PPM.


Requirements:



  • ServiceNow Certified Application Developer
  • 3+ Years' Experience with ServiceNow Implementations and a record of at least 3 successful Phase-1 Deployments as lead.
  • Experience with Agile development and IT Infrastructure Library (ITIL) processes
  • Excellent verbal and written communication skills required
  • Experience in development and deployment of the ServiceNow platform.
  • ServiceNow Platform implementation experience in Service Strategy (Incident, Problem, Change, CMDB & Asset).
  • Experience in Configuration Management, administration of the Discovery tool and integration with other ServiceNow modules.
  • Integrations with 3rd party tools using (web services, SOAP, email, MID, etc...).
  • ServiceNow administration experience.
  • Development experience using JavaScript.
  • Development experience with web UI development technologies that include HTML, CSS, and AJAX.
  • Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
  • Business process optimization experience preferred
  • Knowledge in building complete end to end application on the ServiceNow platform.
  • Ability to create widgets and complete Service Portal pages.
  • Experience in design and layout of Service Catalogs as well as the Service Portal in general.
  • Experience in leading a ServiceNow development team in an Agile environment.
  • Experience in scoped ServiceNow applications.

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ServiceNow Technical Lead

Randstad Technologies
Lansing, MI 48933

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Randstad Technologies
Lansing, MI
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