24 days old

ServiceNow Architect

Durham, NC 27709
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At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
  • The ServiceNow Solutions Architect will work closely with IBM's clients and leverage their ServiceNow expertise to develop overall architectural designs and technical strategies and roadmaps for ServiceNow implementations. The ideal candidate works with various stakeholders: development teams, product owners, process architects/engineers to ensure a solution architecture that meets technology guidelines such as stable, secure and fit for purpose. The ideal candidate possesses the appropriate level of ServiceNow experience and skills to design, build, and configure applications and services, while leading others in the same. This position reports to the Senior IT Manager.

Interact with client business and technical leadership to define and design ServiceNow solutions that meet the client's needs.
Provide technical leadership for the development activities which include: planning, designing, configuring, implementing, testing, documenting, and maintaining the solutions for the products implemented on the ServiceNow platform to meet the client's business needs.
Provide expertise for ServiceNow, recommending and designing solutions to be implemented on the ServiceNow platform, including instantiation of new modules as well as helping improve and streamline existing capabilities and applications.
Complete detailed documentation for architectural design of solutions.
Advise where out of the box functionality can achieve a desired outcome instead of resorting to customization as part of the demand management process.
Provide high-level estimations and guidance for breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
Work with the Product Management team to create working demos and prototypes as necessary, prior to full deployment within the ServiceNow environment

Required Technical and Professional Expertise
Six or more years of relevant work experience.
ServiceNow Certified Developer.
Two or more years of hands-on experience developing large global enterprise ServiceNow instance which includes releases on London or later.
Ability to customize workflows, code Business Rules and UI Scripts using JavaScript to create custom applications and configurations on the ServiceNow platform.
Experience in configuration and customization of the following modules: Service Request Management, Service Portal, Incident, Problem, Change and Knowledge Management, Performance Analytics and reporting, Asset management, integrations, and custom applications.
Demonstrated excellent communication skills with non-technical staff.
Ability to work independently with minimal direction.
Ability to interact with client executive level leadership.
Ability to form viable client relationships and grow those relationships over time.

Preferred Technical and Professional Expertise
Ten or more years of experience as a developer.
Experience working in an Agile/Scrum environment.
Solved complex business problems by engineering existing, and new algorithms.
Experience in the technology or telecommunications industry.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware

Jobs Rated Reports for Architect

Posted: 2019-12-28 Expires: 2020-01-27

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ServiceNow Architect

Durham, NC 27709

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185th2018 - Architect
Overall Rating: 185/220
Median Salary: $78,470

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