22 days old
2017-10-312017-11-28

ServiceNow Architect

Charlotte, NC 28202
  • Job Code
    582687
  • Payrate
    $55 To $65

Seeking a configuration management database (CMDB) Technical Configuration Manager who is a strong technical leader who can be counted on as the expert in configuration management. Individual will oversee and participate in the day to day processing of Service Requests and Change Management tasks assigned to the Configuration Queue - as well as reporting on Change and Configuration Management Database (CMDB) data to clients and account management teams.


Job Responsibilities


- Individual must work with the appropriate stakeholders to develop and document the requirements on which the CMDB.


- Participate in ongoing service improvement, documenting process, standards and policies.


- Must communicate effectively to members of the other process teams. This also includes updating documentation and creating instructions for others.


- Individual must create training materials and train, when necessary, other IT staff on what the CMDB is and how to use it.


- The Configuration Manager ensures that the CMDB data reflects reality and take the necessary steps to address any gaps. This includes performing audits (scheduled and ad-hoc) as well as identifying data and process inconsistencies.


- Individual will also complete data models and new CIs/Attributes/relationships are introduced into the environment. Individual will function as the ServiceNow Discovery Administrator and Reporting Administrator. Individual will work with developers to ensure all CI classes are discovered, that relationships are identified and populate the CMDB based on defined data models.


- The role of the Configuration Management team will frequently be presented with new requirements for analyzing data and extracting information from the CMDB, therefore a demonstrated understanding of performance analytics reporting and other data extraction techniques is a key technical requirement.


- In addition to working with other process teams and system administrators, the Configuration Manager must also develop an effective working relationship with Configuration owners, Change Requesters and other support teams. Experience in ServiceNow Configuration Management preferred.


Remote work is not available for this role.

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  • Information Technology

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ServiceNow Architect

Randstad Technologies
Charlotte, NC 28202

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Charlotte, NC
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