7 days old

ServiceNow Administrator -

Raleigh, NC 27607
  • Job Code

Randstad Technologies is seeking a ServiceNow administrator with experience supporting the Instabul release. This is a long term contract opportunity in Raleigh, NC.


Our client is looking for a ServiceNow administrator to maintain a major instance of the software that used to provide technical support a very large federal client.

Required Skills:

3 years of experience as a Certified Service Now Administrator

Experience/Knowledge in the Istanbul release of Service Now

Knowledge and expertise to perform core configuration tasks

Excellent analytical, problem solving and troubleshooting skills with the ability to communicate/express technical issues to a wide variety of users, including but not limited to: management, non-technical customers, and associates

Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts

Experience with requirements gathering

Experience with Functionality/CAT Testing

Knowledge of Use mobile clients

Working knowledge to Activate plugins

Experience in functional operations (Adding users, groups and modifying roles, etc.)

Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets

Experience working with two key process applications: Knowledge Base and ServiceNow Service Catalog

Ability to create workflow activities and approvals

Experience in configuring alerts and notifications

Ability to review upgrade history and status

Control system access and data security

Run reports, configure service level agreements (SLAs) and perform instance branding and customization

Preferred Skills:

Bachelor's Degree in Computer Science, MIS, Engineering or related field

Proven ability to be responsible for the daily administration, maintenance and Change Management/Change Control

Detailed knowledge of applicable security policies and standards

Development experience

Ability to work independently with minimal direction.

Excellent communication skills to communicate to a wide variety of audiences, both business and technical

Hours of Support:

Initially the support hours will be during regular business hours but off hours support will be required to support the deployment to include nights and weekends.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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ServiceNow Administrator -

Randstad Technologies
Raleigh, NC 27607

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Raleigh, NC

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