10 days old
2018-05-142018-06-11

ServiceNow Administrator

Princeton, NJ 08540
  • Job Code
    620896

  • Administer and develop capabilities to configure the ServiceNow platform to align with IT Service Management policy, process and procedures.
  • Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations.
  • Gather requirements from other functional departments and service owners for new functionality, reports and automation.
  • Act as a subject matter expert for the ServiceNow platform and the various integrations into and out of the platform to other data sources and applications.
  • Identify system deficiencies and recommend solutions.
  • Produce reports and dashboards based on defined measures, metrics and key performance indicators.
  • Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.
  • Develop, build, test, deploy and update alerts and notifications using e-mail and other messaging capabilities within the platform.
  • Ongoing maintenance that includes managing ServiceNow update sets, monitoring and actioning where necessary from the upgrade histories and status information.
  • Configure and implement ServiceNow scripts in the form of business rules, client scripts, UI actions and UI policies.


Education



  • Bachelor's degree in IT or a related area preferred.


Experience:



  • 4-6 years of ServiceNow administration experience
  • 4+ years of experience in overall IT Service Management environments with a strong working knowledge of various ServiceNow applications such as Service Desk, Change Management, Asset Management, Discovery, CMDB, Orchestration, Knowledge Management and Service Catalog/Service Request Management.


Technical Skills:



  • Prior web development using HTML5, JavaScript, CSS3, jQuery, AJAX, Glide, AngularJS.


Skills and Attributes:



  • Must be a Certified ServiceNow Administrator
  • Must be ITIL certified
  • Must have participated in or led a ServiceNow deployment.
  • Strong knowledge of ITIL and IT support processes in general.
  • Experience with upgrades to the ServiceNow platform.

Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

ServiceNow Administrator

Randstad Technologies
Princeton, NJ 08540

Share this job

ServiceNow Administrator

Randstad Technologies
Princeton, NJ
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
th -
Overall Rating: /199
Median Salary:

Work Environment
Stress
Growth
Powered ByCareerCast