4 days old
2018-04-162018-05-14

ServiceNow Admin.\Developer

Melville, NY 11747
  • Job Code
    611509
  • Payrate
    $85,000 To $95,000

The Analyst 2, Collaboration Solutions is responsible for partnering cross functionally with various departments to develop and implement high quality, efficient and repeatable processes companywide in-the- area of Collaboration Solutions.


DUTIES and RESPONSIBILITIES:



  • Responsible for overall maintenance and assures proper usage of ServiceNow.
  • Perform general support for the ServiceNow system via Incidents and Request Tasks submitted by end users.
  • Perform requirements gathering, business analysis, technical specifications and solution design for ServiceNow enhancement projects.
  • Perform ServiceNow implementation tasks such as configuration, scripting, integration, and testing.
  • Create and maintain ServiceNow Reports and Dashboards.
  • Maintain a known error database and maintain, update and post documented workarounds and permanent solutions into ServiceNow Knowledge Base.
  • Set up training sessions and lead the training of users as needed for ServiceNow or other systems.
  • Establish, document and set the example for best practices of developing, configuring and maintaining ServiceNow.
  • Develops UI forms, fields, notifications, workflows and JavaScript code.
  • Assist in the gathering of tool metrics.
  • Knowledge and administrative responsibilities with 2 or more tools the team is responsible for.
  • Use scripting tools and ServiceNow Functionality to create scripts to automate routine workflow tasks for IT.
  • Maintain LDAP configuration for user, group, and role based access to ServiceNow applications.
  • Prepares and promotes Update Sets to Test and Production environments following a Change Management process
  • Research and deploy new releases, upgrades, patches, cloning and activating plug-ins and/or enhancements into ServiceNow.
  • Monitors and maintains health, usage and data within ServiceNow environment.
  • Coordinate with cross functional areas to identify automated workflow for ServiceNow requests.
  • Interact with and collaborate the work of offshore consultants.
  • Configuration and customization of ServiceNow workflows.
  • Develop clear and concise business, process and technical documentation and use the ServiceNow Knowledge Base.
  • Articulates technical concepts using easily understandable business language.
  • Use business rules, client scripts, and UI polices to update application requirements.
  • Works directly with IT management to align ServiceNow with IT organization strategy.
  • Create and modify all request workflows both for both internal and external vendors.
  • Leverage and promote best practices and process frameworks, such as the Information Technology Infrastructure Library (ITIL) to drive continual process improvement using ServiceNow framework.
  • Fosters the MSC Culture in the department and throughout the company to ensure unity of purpose and fulfillment of MSC's mission.
  • Participates in special projects and performs additional duties as required.


ESSENTIAL DUTIES


To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


EDUCATION and EXPERIENCE:



  1. Bachelor's degree or the equivalent years of business experience is required.
  2. Minimum of three years of development/scripting experience or equivalent education required.
  3. Certifications such as ServiceNow Admin, ITIL, MCSE, MCDST, MCTS, A+ preferred.
  4. Minimum of two years of working experience with ServiceNow required.


SKILLS:



  1. Excellent verbal, written and documentation skills required.
  2. Working Knowledge of ServiceNow Admin / Developer experience required.
  3. Working Knowledge of ServiceNow modules such as Service Catalog, Incident, Change, Problem, Project and Portfolio Management, Asset Management and Knowledge.Ability to exercise initiative to resolve and follow-up on problems required.
  4. Ability to analyze and diagnose problems quickly to come up with a workable solution required.
  5. Ability to learn new technologies that is supports required.
  6. Knowledge of LDAP and Active Directory Structure preferred.
  7. General understanding of Networking preferred.

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ServiceNow Admin.\Developer

Randstad Technologies
Melville, NY 11747

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Melville, NY
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