22 days old

Service Support Technician Specialized in Storage & Servers fields

כוכב יאיר צור יגאל, מרכז 44864
  • Job Code

Technical support engineer, Specialized in Storage & Servers fields

IBM Global Technology Services Division Is looking for a skilled Technician to provide remote and On-Site support for major IBM customers as part of Technical Support Services Delivery at IBM Israel.

Your Role and Responsibilities

IBM Technical Support Services (TSS) mission is to become the largest and most successful provider of technical support services in the world. As Service support technician you will be a member of a technical team whos responsible for owning and resolving support requests raised by customers.

Main Responsibilities:
  • Hardware support: On site installation, maintenance and repair of IBM system.
  • Primary technical interface to clients, handling different customer requests in order to solve a problem until it is fix, including involvement of different IBM support and service structure.
  • PMR opening for all HW power platform and all related machines(tapes, storages).
  • Proven knowledge of Power hardware, AS 400, AIX troubleshooting and recovery
  • Proven experience with remote and On-Site support
  • verbal and written ability (Hebrew and English)
  • Full time with readiness for overtime, including 24/7 shifts (including nights, weekends and holidays)

Required Technical and Professional Expertise
Technical and Professional Expertise
Knowledge of Hardware& OS support
English Skills (Reading, Writing and Speaking)
Self-learner and Willing to work in a demanding & high pressure environment

Preferred Technical and Professional Expertise
Basic IT literacy and willingness to learn
Storage copy services & SAN experience
Security clearness

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-03 Expires: 2020-02-02

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Service Support Technician Specialized in Storage & Servers fields

כוכב יאיר צור יגאל, מרכז 44864

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