1+ months

Digital Payments - Service Reliability Engineer - P204450

Chicago, IL 60602
  • Job Code
    P204450
\u003Cp\u003EAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. \u003Cstrong\u003EWe\u0027re all about people, and our employees are why Discover is a great place to work. \u003C/strong\u003EBe the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.\u003C/p\u003E\u003Cp\u003EResponsible for the Operational Stability and Performance of one or more Critical Business Services used by Discover Customers and Employees.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EResponsibilities:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EOperational Performance \u0026 Stability: Works with other members of their assigned Value Stream to ensure that the in-scope applications/platforms are meeting performance and stability requirements. This includes managing Major Incidents to Mitigation/Resolution.\u003C/li\u003E\u003Cli\u003EProblem Management: Performs Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents. Monitors and Metrics: Works with Application Development to ensure that assigned applications/platforms have the appropriate monitoring and metrics in place to appropriately measure performance and stability.\u003C/li\u003E\u003Cli\u003EIdentify Functional and Non-Functional Improvements: Acts as the Operations representative in Value Stream planning and prioritizes sessions to ensure that Operational needs of assigned applications/platforms are addressed as needed. Holds quarterly Operational Performance Reviews with Value Stream management.\u003C/li\u003E\u003Cli\u003ERelease Planning \u0026 Coordination: Works with other members of their assigned Value Stream to ensure that the Production releases for their in scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans. Provides review and sign-off/approval of change tickets for the assigned Value Stream. Represents the Value Stream in Change Advisory Board Meetings. Participates in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support. Provides information regarding upcoming critical changes to the Value Stream.\u003C/li\u003E\u003Cli\u003EOperational Readiness: Ensures that applications/platforms in the Value Stream are Operationally ready for Production. This includes Annual Review of all SOPs/Knowledge Articles. Monitors review for any new Feature launch or other significant change that may impact monitoring. SOP/Knowledge Article review for any new Feature launch or other significant change that may impact support documentation. Training of Command Center and Application 1st level Support on new SOPs, Knowledge Articles, and any other support-related needs. Performs Monthly Capacity Analysis of applications/platforms within the Value Stream. Creates and Maintains Operationally focused ELK Dashboards for the Value Stream\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003E #LI-MF1 \u003Cbr\u003E \u003C/strong\u003E\u003C/p\u003E \u003C/p\u003E\u003Cp\u003E \u003Cp\u003E\u003Cstrong\u003EMinimum Qualifications\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EAt a minimum, here\u0027s what we need from you:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EBachelor\u0027s Degree in Business, Computer Information Systems, Computer Science, MIS, Engineering, Science, or related field\u003C/li\u003E\u003Cli\u003E2\u002B years of experience in Information Technology, or related field\u003C/li\u003E\u003Cli\u003EIn lieu of a degree, 4\u002B years of experience in Information Technology, or related field\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EPreferred Qualifications\u003C/strong\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EIf we had our say, we\u0027d also look for:\u003Cbr\u003E \u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E4\u002B years of experience in Technology, or related field\u003C/li\u003E\u003C/ul\u003E \u003C/p\u003E\u003Cp\u003E \u003C/p\u003E \u003Cp\u003E The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity \u0026 inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover. \u003C/p\u003E \u003Cbr\u003E\u003Cbr\u003E

Categories

Industry

  • Banking / Finance
Posted: 2019-06-30 Expires: 2019-12-11

Welcome to Discover
We strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.


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You can make an impact. Whether it’s developing corporate strategy, innovating new services or supporting IT needs, every employee has the opportunity to be a vital part of our business and make a real difference in people’s lives. It’s the heart of what we do.


 

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Digital Payments - Service Reliability Engineer - P204450

Discover
Chicago, IL 60602

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