9 days old
2018-01-102018-02-07

Service Now Administrator

Detroit, MI 48226
  • Job Code
    595294
  • Payrate
    $45 To $50

Systems Administrator/Operations Manager


Job Description/Responsibilities:


-Drive resolution of all reported ServiceNow incidents as a subject matter expert and in collaboration with other team members; maintaining customer communication until closure


-Build and maintain a Known Error database and institute its usage and maintenance across the team


-Monitor system stability and performance metrics to prevent service degradation and interruption


-Execute operational and maintenance procedures to ensure consistent service and standards compliance


-Maintain and improve system and procedural documentation and develop automation for manual processes


-Contribute to the continuous improvement of services and practices in collaboration with the IT Service Management Platform team and customers


Qualifications:


-2+ years experience as a ServiceNow system administrator for IT Service Management and/or IT Operations Management


-Well-versed in monitoring techniques system interfaces


-Comfortable managing critical situations within teams


-Extensive experience in customer expectation management


-Strong enterprise IT acumen


-Passionate about efficiency and quality


-Innovative in approach to solutions

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Service Now Administrator

Randstad Technologies
Detroit, MI 48226

Share this job

Service Now Administrator

Randstad Technologies
Detroit, MI
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast