9 days old

Service Now Administrator

Detroit, MI 48226
  • Job Code
  • Payrate
    $45 To $50

Systems Administrator/Operations Manager

Job Description/Responsibilities:

-Drive resolution of all reported ServiceNow incidents as a subject matter expert and in collaboration with other team members; maintaining customer communication until closure

-Build and maintain a Known Error database and institute its usage and maintenance across the team

-Monitor system stability and performance metrics to prevent service degradation and interruption

-Execute operational and maintenance procedures to ensure consistent service and standards compliance

-Maintain and improve system and procedural documentation and develop automation for manual processes

-Contribute to the continuous improvement of services and practices in collaboration with the IT Service Management Platform team and customers


-2+ years experience as a ServiceNow system administrator for IT Service Management and/or IT Operations Management

-Well-versed in monitoring techniques system interfaces

-Comfortable managing critical situations within teams

-Extensive experience in customer expectation management

-Strong enterprise IT acumen

-Passionate about efficiency and quality

-Innovative in approach to solutions


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Service Now Administrator

Randstad Technologies
Detroit, MI 48226

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Randstad Technologies
Detroit, MI

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