7 days old

Service management

  • Job Code
Service management

Your Role and Responsibilities
  • Manage IPC(incident/problem/change) per ITIL process for the customer infra service
  • Coordinate with all the teams in JP/CN/AP to handle incident until closure
  • Follow RCA and report to customer
  • Track the major change activities like annual maintenance.
  • As the incident manager connect with the SAM in AP and other regions.
  • Lead the incident management improvement initiative
  • Focus on the incident handling for critical applications
Job Requirements (skills/experience/language skills) [Mandatory to complete]
  1. 8+ years working experience in IT infrastructure management area.
  2. Familiar with the enterprise IT service process
  3. Familiar with the common platform, such as Linux/Unix/Windows
  4. Excellent communication skills with English and Japanese
  5. Customer care and focus
  6. Able to work on flexible hours
  7. Team work and problem solving capability

Required Professional and Technical Expertise

Preferred Professional and Technical Expertise

About Business Unit

Your Life @ IBM

About IBM

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-10 Expires: 2019-09-09

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