14 days old

Service Level Manager - Radford, VA

Manassas, VA 20110
  • Job Code

At IBM, our Project Managers excel by leading and coordinating a project teams overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities
Serve as a Service Level Manager supporting customers at PD ALTESS. Provides full life cycle support including documentation, project management and customer relationship management for hosted customers at PD ALTESS. Works closely with technical teams to deliver customer requirements. Negotiates and prepares Service Level Agreements. Prepares cost estimates. Coordinates customer meetings and records meeting minutes. Creates and monitors project plans for various customer requirements. Provides interface between PD ALTESS and technical teams to manage projects to schedule. Uses ServiceNow system to enter and monitor customer requirements. Participates in customer meetings and clearly communicates project status and issues to customers.

Required Technical and Professional Expertise
  • Minimum of 2 years of experience providing project management support in a IT environment
  • Excellent verbal and written communication skills. Proficient with Excel and MS Project software.
  • Strong Project Management skills Required Certifications
  • PMI Project Management Professional (PMP) and/or ITIL v3 desired
  • United States-DoD Secret

Preferred Technical and Professional Expertise
  • Technical background is preferred but not required.
  • Experience using ServiceNow
  • PMP Certification helpful.
  • Familiarity with ITIL v3 processes, particularly incident, change management and service level management.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
US Citizenship required.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2020-01-04 Expires: 2020-02-03

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Service Level Manager - Radford, VA

Manassas, VA 20110

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