27 days old
2017-12-202018-01-17

Service Desk Specialist

Columbus, OH 43201
  • Job Code
    592953
  • Payrate
    $15 To $25

Service Desk Specialist:


Description


The Service Desk provides a central point of contact for IT technical support and problem resolution. Primary responsibilities will include:


1. Answering incoming questions by phone, ticketing system, Chat and email.


2. Assisting users in IT problem recognition, research, isolation and resolution.


3. Providing technical support for business applications, operating systems, utility software, remote access, security software, and telecommunications.


4. Assisting in the development of user documentation


5. Working within a team environment


THE FOLLOWING REQUIREMENTS MUST BE MET TO BE CONSIDERED FOR THIS POSITION:


* Minimum of Associates degree in Computer Science or related IT major


* 1+ years of proven relevant Service Desk experience with in the past 4 years.


* Experience with a Call Management and Ticketing System


* 1-2 years of proven experience troubleshooting and resolving Windows 10, Microsoft Office 2013/2016 issues. Including Microsoft Project and Microsoft Visio


*Experience installing and uninstalling software


* 1-2 years of experience with Active Directory (resetting passwords, creating and deleting groups)


* Experience troubleshooting two-factor authentication issues


* Experience providing support by Remote Desktop Connection


* Experience with supporting mobile devices (iPhone/Android/iPad)


* 1-2 years experience troubleshooting wired and wireless data communications and connectivity issues


* Experience with installing desktop backup software and restoring data


* Knowledge and experience with computer navigation, functionality and terminology


* Ability to capture and document issues and resolutions


* Excellent oral and written communication skills


* Must be a US Citizen


*Must be available to work one of the time slots shown below. The time slot will be assigned by the manager.


9:00am - 6:00pm Monday- Friday


or


9:30am - 6:30pm Monday - Friday


or


7:00am - 4:00pm Monday - Friday


or


6:00am - 3:00pm Monday - Friday


*Must be available to cover after hour on-call coverage and holiday coverage on a rotational basis.


THE FOLLOWING IS DESIRED, BUT NOT REQUIRED TO BE CONSIDERED FOR THIS POSITION:


1. Experience with Microsoft Windows SharePoint Services


2. Experience with RSA Authentication Manager


3. Good Technology Administration


4. Experience using ServiceNow


5. Experience supporting and using AnyConnect

Categories

  • Information Technology

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Service Desk Specialist

Randstad Technologies
Columbus, OH 43201

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Randstad Technologies
Columbus, OH
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