20 days old
2017-10-302017-11-27

Service Desk Associate

Oak Ridge, TN 37830
  • Job Code
    585015
  • Payrate
    $13 To $14

We have an opening for a Service Desk Associate in Oak Ridge, TN.


The Service Desk Associate will provide support for local and remote users with Microsoft Outlook, standard Windows desktop applications and operating systems, a variety of commercial (COTS) packages, intranet and internet browser, Blackberry, Android, and iOS devices, and Deltek applications. This is a shift work position requiring some flexibility in work hours.


Availability:


- Must be willing to work between business hours of 6:30am-9pm M-F and occasional Saturdays, including several weeks of on-call responsibilities each year. Hours are subject to change.


Basic Qualifications:


Hardware/software troubleshooting experience.


- US Citizenship


- High school diploma or GED.


- 6 months of computer support in a technical call center environment.


Preferred Qualifications:


Minimum 2 years experience computer hardware/software support


- Technical certifications such as A+, MCP, MCSE, CCNA


- Windows 7, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite), strong Microsoft Outlook skills, remote access, Deltek Costpoint, Blackberry, Android and iOS support


- Account administration, password reset experience.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Service Desk Associate

Randstad Technologies
Oak Ridge, TN 37830

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Service Desk Associate

Randstad Technologies
Oak Ridge, TN
US

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