11 days old

Service Desk Analyst

West Des Moines, IA 50266
  • Job Code
  • Payrate
    $15 To $16

Will be performing Service Desk Support activities including but not limited to:

Receiving support requests via phone calls

Openning support tickets within the ServiceNow ticketing system

Documenting issues

Completing required support work

Updating and closing out ticket work

Position is 40 Hours Monday - Friday with opportunities to work additional hours on Saturdays if desired.

College degree preferred. Previous experience within a service desk or call center environment a must. Job requires outstanding communication and customer service skills. Ability to handle difficult situations and resolve issues are key to success in this role. Candidates should be able to work quickly through repetative calls around the same technology subject. High efficiency and work ethic required. Experience with Windows, Android, and iOS devices is also required. Experience with any ticketing system is required, and with ServiceNow is a great positive.


  • Customer Service

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Service Desk Analyst

Randstad Technologies
West Des Moines, IA 50266

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Randstad Technologies
West Des Moines, IA

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