18 days old

Service Desk Analyst

San Antonio, TX 78232
  • Job Code
  • Payrate
    $15 To $16

Randstad is looking for a Overnight Service Desk Analyst for a long-term opportunity.

Provide support services to internal departments and external customers. This includes sorting a wide range of hardware, networks, servers and internal/external software through various organizations within the company. This may include but is not limited to the following:

  • 1st level support of all inbound calls
  • Accurate and detailed logging, ticketing, and tracking of all calls in Client Incident Management system
  • Accurate, timely, and professional resolution on all supported issues
  • Timely and professional follow up on all calls
  • Quick identification and control of high priority issues
  • Accurate escalation of tickets per departmental procedures
  • Efficient and accurate resolution of all assigned tickets
  • Required Skills:
  • Excellent verbal and written communication, customer service, time management, conflict resolution, and problem determination/resolution skills
  • Technical expertise in the areas of:

o Hardware/Software

o Windows XP

o Microsoft Outlook/Office

o Internet technology

o Network/Remote Access technology

o Printers

o Account administration

o Wireless networking technology

  • Strong critical thinking skills that facilitate expedient problem solving
  • Minimum 1-2 years recent Service Desk experience
  • at least 2 years of college required


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Service Desk Analyst

Randstad Technologies
San Antonio, TX 78232

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Randstad Technologies
San Antonio, TX

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