15 days old
2017-11-062017-12-04

Service Desk Analyst

San Antonio, TX 78219
  • Job Code
    586180
  • Payrate
    $15 To $17

A client of ours in San Antonio, TX is looking for a Service Desk Analyst for a 12 month + contract opportunity.


Qualified candidates will have the following qualifications:



  • Customer Service skills
  • Support Center certification (preferred)
  • 2 years experience in Information Technology, Business, Engineering or related field.
  • SAP Experience


Essential Functions:



  • Provides "single point" of contact for all IT related needs.
  • Processes service requests via e-mail, on-line forms, telephone, employee self-service and walk-ins.
  • Documents, triages and records all incidents or service requests.
  • Documents processes and procedures for the internal knowledge base and external knowledge base.
  • Serves as an advocate for the customer to ensure a satisfactory resolution to their request or issue.
  • Keeps customers advised of the steps being taken to resolve their incident or service request.
  • Provides service excellence to customers while following the guidelines of the organization.
  • Assists with SAP troubleshooting and routine processes related to service entry, purchase requisitions and employee self-serve.
  • Assists in enforcement of corporate standard for use of PC, software, and IT applications.
  • Provides strong communication and teamwork between IT support resources and user community.
  • Serves as link between multiple support areas to coordinate problem and/or incident resolution.
  • Creates network, e-mail accounts, guest internet accounts, and remote access for the Network Support team.
  • Deactivates network accounts in support of the Network Support team, and other duties as assigned.
  • Performs other duties as assigned.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Service Desk Analyst

Randstad Technologies
San Antonio, TX 78219

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Service Desk Analyst

Randstad Technologies
San Antonio, TX
US

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