15 days old

Service Desk Analyst

San Antonio, TX 78219
  • Job Code
  • Payrate
    $15 To $17

A client of ours in San Antonio, TX is looking for a Service Desk Analyst for a 12 month + contract opportunity.

Qualified candidates will have the following qualifications:

  • Customer Service skills
  • Support Center certification (preferred)
  • 2 years experience in Information Technology, Business, Engineering or related field.
  • SAP Experience

Essential Functions:

  • Provides "single point" of contact for all IT related needs.
  • Processes service requests via e-mail, on-line forms, telephone, employee self-service and walk-ins.
  • Documents, triages and records all incidents or service requests.
  • Documents processes and procedures for the internal knowledge base and external knowledge base.
  • Serves as an advocate for the customer to ensure a satisfactory resolution to their request or issue.
  • Keeps customers advised of the steps being taken to resolve their incident or service request.
  • Provides service excellence to customers while following the guidelines of the organization.
  • Assists with SAP troubleshooting and routine processes related to service entry, purchase requisitions and employee self-serve.
  • Assists in enforcement of corporate standard for use of PC, software, and IT applications.
  • Provides strong communication and teamwork between IT support resources and user community.
  • Serves as link between multiple support areas to coordinate problem and/or incident resolution.
  • Creates network, e-mail accounts, guest internet accounts, and remote access for the Network Support team.
  • Deactivates network accounts in support of the Network Support team, and other duties as assigned.
  • Performs other duties as assigned.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

Featured Jobs

Career News

Share this job:

Service Desk Analyst

Randstad Technologies
San Antonio, TX 78219

Share this job

Service Desk Analyst

Randstad Technologies
San Antonio, TX

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast