25 days old
2018-03-272018-04-24

Service Delivery Manager

Los Angeles, CA 90071
  • Job Code
    604718
  • Payrate
    $55 To $58

Randstad is looking for a Service Delivery Manager in Los Angeles.


Responsible for being a supportive and proactive member of the Randstad Technologies Solution's team while demonstrating professionalism and thought leadership through colleague and client interactions. Expected to lead by example while maintaining a client focus and execute job responsibilities that include, but are not limited to:



  • Critical Attributes:



    • Very polished written and oral communicator across all levels of an organization
    • Ability to engage and manage tactical delivery on a daily basis
    • Strong attention to detail with natural sense of urgency
    • Proven personnel management experience
    • Strong application development and delivery background

  • Account Ownership/Management: managing relationships with key client executives at one of Randstad Technologies largest clients. Potential for managing multiple clients. Includes:


    • Contributing to project plan development, objectives and deadline setting, as well as monitoring team progress against plan
    • Ensuring project compliance with milestones, business objectives, and client goals
    • Building strong relationships with both internal and external executives
    • Working independently on engagement tasks while directing junior resource efforts
    • Manage account resources and ensure client expectations are met
    • Liaison with the client to gain a thorough understanding of business vision and direction. Ensure efforts align with that direction
    • Recruit new resources, capacity plan, conduct performance management
    • Develop policies, processes, development programs to elevate the organization to meet client needs
    • Recommend business development strategies and process improvement





  • General Practice Development: contribute to overall practice success. Includes:



    • Providing thought leadership on technology trends and developments
    • Identify opportunities to develop and review intellectual capital
    • Providing inputs to the hiring process of new Solution Services candidates
    • Performing mentoring responsibilities for junior members of the team
    • Supporting company culture and ensuring timely communication





  • Lead Qualification and Proposal Development: serve as a proposal design and development manager. Includes:



    • Assist in the pursuit of business opportunities (new and existing clients)
    • Qualify opportunity leads from the field to ensure fit with offerings and likelihood of pursuit success
    • Create or assist with creation of proposal outlines and schedules
    • Collaborate with internal lead qualification team to score opportunities based on strategic and financial value, competitive differentiation, and relationship maturity
    • Create custom presentations and credentials, based on competency or industry vertical
    • Manage and coordinate with other proposal teams on complex deals impacting more than one practice area



Ensure proposals are uploaded and indexed within collaboration tool for future use/reference


Required Experience & Technical Requirements



  • 7 to 12 years of management and/or technology consulting experience
  • 3+ years of business development for technology solutions offerings
  • Bachelor degree, preferably in information technology, business or engineering disciplines
  • Scrum Master experience
  • Proficient with Microsoft Office tools (including Word, Excel, PowerPoint, Project and Visio)
  • Experience presenting to senior level management
  • Excellent communication, interpersonal and organizational skills
  • Strong project management skills
  • Strong customer focus and customer service skills
  • Strong leadership and resource development skills



Preferred



  • 7+ years of relevant management consulting experience ideally with a big-5 consulting firm
  • Proven history of business development success
  • 1 to 2 years of project management or delivery of application management, or IT outsourcing
  • Experience in delivering Managed Services
  • Working knowledge of the SDLC and/or IT Operations


Travel Requirements



  • Approximately less than 20% of the time to potential and current client sites



Categories

Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Service Delivery Manager

Randstad Technologies
Los Angeles, CA 90071

Share this job

Service Delivery Manager

Randstad Technologies
Los Angeles, CA
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast