11 days old

Service Delivery Director

Frisco, TX 75034
  • Job Code
  • Payrate
    $55 To $58

Title: Service Delivery Director

Location: Frisco TX or Charlotte, NC

Salary: $125-$140k + bonus

Responsible for being a supportive and proactive member of the Randstad Technologies Solution's team while demonstrating professionalism and thought leadership through colleague and client interactions. Expected to lead by example while maintaining a client focus and execute job responsibilities that include, but are not limited to:

  • Critical Attributes:

    • Very polished written and oral communicator across all levels of an organization
    • Ability to engage and manage tactical delivery on a daily basis
    • Strong attention to detail with natural sense of urgency
    • Proven personnel management experience
    • Strong application development and delivery background

  • Account Ownership/Management: managing relationships with key client executives at one of Randstad Technologies largest clients. Potential for managing multiple clients. Includes:

    • Contributing to project plan development, objectives and deadline setting, as well as monitoring team progress against plan
    • Ensuring project compliance with milestones, business objectives, and client goals
    • Building strong relationships with both internal and external executives
    • Working independently on engagement tasks while directing junior resource efforts
    • Manage account resources and ensure client expectations are met
    • Liaison with the client to gain a thorough understanding of business vision and direction. Ensure efforts align with that direction
    • Recruit new resources, capacity plan, conduct performance management
    • Develop policies, processes, development programs to elevate the organization to meet client needs
    • Recommend business development strategies and process improvement

  • General Practice Development: contribute to overall practice success. Includes:

    • Providing thought leadership on technology trends and developments
    • Identify opportunities to develop and review intellectual capital
    • Providing inputs to the hiring process of new Solution Services candidates
    • Performing mentoring responsibilities for junior members of the team
    • Supporting company culture and ensuring timely communication

  • Lead Qualification and Proposal Development: serve as a proposal design and development manager. Includes:

    • Assist in the pursuit of business opportunities (new and existing clients)
    • Qualify opportunity leads from the field to ensure fit with offerings and likelihood of pursuit success
    • Create or assist with creation of proposal outlines and schedules
    • Collaborate with internal lead qualification team to score opportunities based on strategic and financial value, competitive differentiation, and relationship maturity
    • Create custom presentations and credentials, based on competency or industry vertical
    • Manage and coordinate with other proposal teams on complex deals impacting more than one practice area
    • Ensure proposals are uploaded and indexed within collaboration tool for future use/reference

Job Requirements:

Required Experience & Technical Requirements

  • 7 to 12 years of management and/or technology consulting experience
  • 3+ years of business development for technology solutions offerings
  • Bachelor degree, preferably in information technology, business or engineering disciplines
  • Scrum Master experience
  • Proficient with Microsoft Office tools (including Word, Excel, PowerPoint, Project and Visio)
  • Experience presenting to senior level management
  • Excellent communication, interpersonal and organizational skills
  • Strong project management skills
  • Strong customer focus and customer service skills
  • Strong leadership and resource development skills


  • 7+ years of relevant management consulting experience ideally with a big-5 consulting firm
  • Proven history of business development success
  • 1 to 2 years of project management or delivery of application management, or IT outsourcing
  • Experience in delivering Managed Services
  • Working knowledge of the SDLC and/or IT Operations


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Service Delivery Director

Randstad Technologies
Frisco, TX 75034

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Randstad Technologies
Frisco, TX

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