13 days old
2018-06-042018-07-02

Service Delivery Analyst

Corning, NY 14831
  • Job Code
    624769
  • Payrate
    $36 To $39

Job Description:


Seeking a Service Delivery Analyst to perform backup assistance to the Service Delivery Manager and functions as initial point of contact on day-to-day operational, process, and performance items. Identify trends and areas of improvement.


Responsibilities:


- Monitor and provide oversight to vendors performance against the established expectations and parameters outlined in the vendor contract for maintenance of business activities and improvement activities.


- Proactively ensure service continuity and improvement through the review of partner improvement plans, the use of CAPAs, quality tools, and report on your activities.


- Actively participate in major incident service restoration and problem management activities; Drive/document improvements utilizing CAPA, Quality, SWAT, Technical roundtables and other service improvement tools


- Ensure compliance in daily change management meetings by applying technical experience and knowledge of systems supported to review and advise on change activities impacting production environments, review communications plans, test plans, and communicate as necessary.


- Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation


Requirements:


- 2 year degree or higher required


- ITIL experience;ITSM experience (Service Now a plus)


- Microsoft Office focusing on the data analysis


- 3 years of IT experience (Oracle/SQL database application a plus)


- Effective leadership, organization, and planning skills, with ability to handle changing priorities


- Excellent communications, interpersonal and influencing skills


- Cross-cultural awareness with professionalism working across cultures

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Service Delivery Analyst

Randstad Technologies
Corning, NY 14831

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Randstad Technologies
Corning, NY
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