13 days old

Senior Video Conferencing Engineer

Pasadena, CA 91101
  • Job Code
    579198
  • Payrate
    $37 To $42

Senior Video Conferencing Engineer (Senior IT Engineer Infrastructure)


Purpose and Description :


The Senior Video Conferencing Engineer position will be based in Southern CA (Pasadena, CA) and reports to the Director of Video Engineering and Delivery in the Client -IT/Infrastructure Management Group as part of Network Operations. This position takes daily direction from the functional Video Engineering Lead.


This position is primarily responsible for providing Field Installation, Repair, and Maintenance support to all existing endpoints. In addition, this position will provide Video Conferencing/AV Design support, Project Management support, and Vendor Management/Oversight for our Net-New & Video Refresh initiatives.


Essential Functions:


- Provide Installation, Repair, and Preventive Maintenance support


- Provide design/engineering/project leadership on new/upgraded video conferencing projects


- Provide management and oversight to our AV integrators/partners on video conferencing and AV projects


- Provide engineering and technical input to create, maintain, and implement video engineering standards


- Support/resolve video conferencing/AV field incident tickets


- Support/Lead video system moves, adds, and changes in the field


- Additionally, this position requires the following functions to be performed as needed: Designing, engineering, installation, troubleshooting, repairing, testing, supporting conferences, monitoring, facilitating, reporting, documenting, training, working with A/V vendors, and preventative maintenance


- Participates in assignments and projects with minimal direction from higher level resources


- When needed, attend or host meetings with Project Teams, Vendors, Manufacturers.


- Incorporates department technology strategies and design / engineering concepts into assignments and projects and helps develop those strategies


- Participates in projects as a video conferencing engineering resource


- Performs complex tasks, decision making or in depth analysis with minimal direction


- Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties


- Provides client/peer training on video conferencing systems as needed


- Positively represents and promotes the VED department while insuring the highest levels of customer satisfaction


- Must comply with all client and VED department policies including status reports, RPM timekeeping, project recharging, All Remedy processes, project management reports, etc.


- Must be able to continuously prioritize activities to ensure that video operations are never compromised


- Maintain and operate company vehicles/tools in compliance with corresponding company policies


- Performing duties in the most efficient and cost effective manner possible


- Provide in-room Video Conference/AV support for Senior Executive needs.


- Provide support to multimedia events or live video broadcasts as needed


Required Experience:


- Minimum of 8+ years of direct experience with Video Conferencing/AV integration design, engineering, installation and support (or comparable).


- Experience with Cisco Tandberg Endpoints (C/SX/EX/MX/IX, etc.), Cisco/Tandberg MCUs, Cisco TMS, and Cisco TelePresence


- A proven track record of increased responsibilities while delivering desired results


- Must have own transportation for travel between sites.


- Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills


- Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels to include executive.


- Demonstrated experience providing in-room Video Conference/AV support for Senior Executive needs.


Preferred Experience:


- Basic understanding of large enterprise IP networks and related networking equipment.


- Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field


- Good knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)


- AMX, Crestron or Extron control system knowledge


- Certification(s) in Cisco/Tandberg Video equipment & Cisco Telepresence


- Experience with ClearOne DSP's


- Experience with NEC and Sharp display systems.


- Experience working with or in large corporations


- Experience working with or in a Health Care company


Required Education:


- High School Diploma


Skills to be successful in this role:


- Ability to configure Cisco codec endpoints


- Ability to quickly troubleshoot and evaluate Video endpoints, audio systems, SIP, Wireless, AV issues quickly to minimize system downtime and impact to users.


- Ability to use Hyperterminal/Putty


- Ability to use Cisco TMS


- Willingness on occasion to work odd or long hours if needed to support our hospitals & members.


- Must be detail oriented and have excellent organizational and procedural skills


- Must have strong sense of integrity and personal accountability


- Must be self-motivated, well organized and have strong innovation and facilitation skills


- Proven oral and written communication skills, excellent presentation skills


- Excellent analytical skills


- Ability to interface effectively with all levels and across organizational lines


- Ability to effectively utilize external vendors and resources throughout the organization


- Ability to build team relationships and partnerships across organizational lines


In addition to the job description please provide the following information:


Top 3-5 Daily Responsibilities:


1. Provide Installation, Repair, and Maintenance support


2. Provide design/engineering/project leadership on new/upgraded video conferencing projects


3. Provide management and oversight to our AV integrators/partners and employees on video conferencing projects


Top 3-5 Required Skills:


1. Minimum of 5 years of direct experience with Video Conferencing/AV integration design, engineering, installation and support


2. Experience with Cisco/Tandberg MCUs, Cisco/Tandberg endpoint products, and Cisco TelePresence


3. Must have excellent written, verbal, and interpersonal skills combined with strong team work and team building skills


Desired Skills:


1. Experience with large enterprise IP networks and related networking equipment.


2. Bachelor's degree in Computer Science, Engineering, Telecommunications, or a related field


3. Good knowledge of video conferencing hardware and ITU standards (i.e. H.320, H.323, H.264 and SIP)

Categories

  • Information Technology

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Senior Video Conferencing Engineer

Randstad Technologies
Pasadena, CA 91101

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Senior Video Conferencing Engineer

Randstad Technologies
Pasadena, CA
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