23 days old

Senior Training Consultant

Ottawa, ON K1P
  • Job Code


Your Role and Responsibilities

IBM Global Business Services: Join a Leader. Consult with us.

IBM Global Business Services has more than 60,000 professionals in over 50 countries worldwide. With a strong focus on results, we enable clients to leverage technology and information to improve performance and create sustainable competitive advantages. We are proud of our talented team, our respected reputation, and our outstanding results.
IBM's Talent and Engagement Practice is seeking a Talent Development Consultant to be part of our Talent and Engagement Team.

Project Role:

Oversee/collaborate on all aspects of talent development through training design and development (tools, standards, templates, curricula). The Talent Development Consultant owns all aspects of training delivery including activities through Hypercare.


  • Collaborate on development of End User Training Strategy (from training development through delivery)

  • Facilitate workshops using co-creation techniques to collaborate on the development of the End User Training Stategy

  • Own coordination and execution of End User Training delivery

  • Collaborate on strategic direction for all aspects of training (including development, standards, templates, communications, scheduling, etc.)

  • Partners with relevant team resources to ensure alignment of change impacts, communications, hypercare (post go-live support) and job role mapping activities

  • Collaborate using co-creation workshops with appropriate team members to ensure impacts to role definitions, security access and process changes are understood to develop role-based content

  • Collaborate with Training Site Coordinators for End-User Training delivery activities

  • Keep program leadership apprised of progress or issues

  • Manage all training documentation to ensure repeatability of use and ease of access by end users

  • Manage hypercare (post go-live) and continued business as usual training needs after go-live (business as usual approach is TBD)

Skills/ Capabilities:

  • Extensive knowledge of learning development and delivery cycles

  • Ability to work with project team and local business resources to understand client training needs for development/delivery and provide recommendations for an appropriate training approach

  • Ability to coach, facilitate, and speak to importance of training development, execution and maintenance of training material

  • Design thinking/Co-Creation facilitation techniques

  • Strategic and tactical thinking

  • A strong and effective communicator, both written and verbal

  • Detail oriented, specifically for training content tracking/version control, scheduling, and execution

  • Strong management and coordination skills

  • Experience leading a training team

Required Technical and Professional Expertise
  • At least 5 years experience in training design and delivery including the development of online and mobile material;

  • A working proficiency with Adobe Captivate, Articulate Storyline, UPerform, and other relevant training development tools;

  • Readiness to travel up to 4 days a week (home on weekends-based on project requirements);

  • Ability to obtain Canadian federal government security clearance.

Preferred Technical and Professional Expertise

Certified Training and Development Professional (CTDP);
Bilingualism English and French is an asset.

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

About IBM

Location Statement

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-10-21 Expires: 2019-11-20

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Senior Training Consultant

Ottawa, ON K1P

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