15 days old
2018-01-032018-02-17

Senior Technology Specialist

Bengaluru, KA 560043
  • Job Code
    22884BR-1

ABOUT WELLS FARGO

We are a 160-year-old diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance.We are the fourth largest Bank in the US. The company has $1.5 trillion in assets. We reach our customers through more than 9,000 stores and more than 12,000 ATMs and the Internet (wellsfargo.com). We are headquartered in San Francisco with more than 270,000 team members in more than 35 countries across our 80+ businesses.

About EGS (Wells Fargo India Solutions)

We are hiring for a position in EGS Delivery in India. EGS stands for Wells Fargos Enterprise Global Services. We are a critical component of the Wells Fargo strategy to leverage distinct advantages of a global environment. Legally, we are known as Wells Fargo India Solutions. Currently we are 10000+ strong team members with 3 locations (Chennai, Bangalore and Hyderabad) in India and 1 center in Manila.

Role Summary and Purpose

Role is responsible for providing technical support and maintenance (i.e. application development, support and maintenance) for computer applications and programs within the Enterprise Information Technology (EIT) area.


Incident Management, Problem Management, Change Management
Support deployments and issues troubleshooting in all environments
Is responsible for providing technology support in application maintenance and support
May lead in the resolution of basic and complex issues (i.e. provide first and second level support), escalates as needed to meet established service level agreements , wherever needed
Is responsible for performing support/maintenance and/or simple modification application programming tasks, and assists with testing and debugging applications/programs
Is responsible for updating the ticket logs, reports (lBatch Status Reports, Defect Trackers etc) wherever needed
Closely works and assists Senior team members in handling schedled/unscheduled issues like - outages, defects fixing etc
Proactively monitors the system health and alerts and assures high levels of stability, reliability, availability of production environment


Mandatory Skills

Hands on experienc eon Java/J2EE,
Knowledge in Scheduling tools like Autosys,
Knowledge on any monitoring tools like ITRS [Reqd], App Dynamics or Splunk;
Knowledge in any of the DB
Nice to have : ESB/MQ"

Desired Skills:

Exp in Production support.

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Wells Fargo
Bengaluru, KA 560043

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