1+ months

Senior Network Engineer (UCCM)

Los Angeles, California 91203
  • Job Type
  • Job Status
    Full Time

This position is responsible for the administration of DINE’s Cisco Unified Communications Voice Platform and Network Infrastructure. Responsibilities include reviewing phone setups for Dine, all routing and menu designs for Call Centers / IVR and general network administration. Will ensure that Cisco’s voice environment is fully managed to include platform upgrades and security patching.  Also functions as L3 Support resource in support phone related issues (e.g., dead air, dropped call, etc.) 


  • Configure and maintain LAN, voice and data networks.
  • Install, configure, upgrade and troubleshoot Cisco routers and switches.
  • Install and maintain CUCM, CUC, CUE, UCCE and UCCX.
  • Configure and maintain standard QoS templates across all network devices.
  • Configure ScienceLogic EM7 to monitor IPT and voice environments.
  • Provide higher tiered support to network operations and service desk teams.
  • Configure and maintain standard QoS templates across all network devices.
  • Performs analysis of network needs and contributes to design of network architecture, integration and installation.
  • Installs and maintains local and wide area network hardware and software, network nodes, terminals and wiring.
  • Evaluates local area network hardware and software requirements and capabilities and makes recommendations.
  • Monitors and maintains network stability and makes necessary recommendations for additional resources or hardware augmentations.
  • Communicates and coordinates network schedule, backups and downtime to users.
  • Prepares and maintains documentation of network configurations and cabling layouts.
  • Responds to inquiries regarding data and computer security, policies and procedures.
  • Monitors network traffic performs network troubleshooting to isolate and diagnose complex network problems.
  • Provides world class customer service / technical support to internal and external customers. Supports and maintains production applications.
  • Provides support for compliance initiatives (i.e. Cybersecurity, SOX, PCI).



  • Demonstrated experience in the area of centralized monitoring, network capacity planning, network performance reporting, network optimization and troubleshooting of enterprise IPT deployments.
  • Demonstrated experience implementing security policies and procedures for IPT and video.
  • 7+ years network engineering experience with focus on IPT particularly CUCM.
  • Demonstrated experience with Contact Center Applications.
  • Demonstrated experience with Unity Connection.
  • Demonstrated experience with Unified Contact Center Enterprise (UCCE).
  • Demonstrated experience Fidelus Operator Console.
  • Experience with Tandberg VCS, VCS-e, MSE8710, and MCU8510 desirable.
  • Knowledge/ Experience of H.323, H248, MGCP and SIP.
  • Knowledge / Experience of Voice over Internet Protocol (VoIP) and IP trunking concepts, topology design – VoIP media RTP/RTCP.
  • Experience and solid understanding of data network systems, routing protocols– EIGRP, OSPF and BGP.
  • Expertise with Signaling Protocols – ISDN, CAS, Analogue, T1/E1 PRI and E and M.
  • Experience / Knowledge of compression algorithms – G729, G711, G722 etc.
  • Extensive experience configuring, implementing and troubleshooting QoS.
  • Experience supporting Call Centers, including setup, configuration and troubleshooting of toll-free numbers desirable.
  • Working knowledge in BGP, EIGRP, OSPF, DMVPN, HSRP, PBR, CBAC, VRF, PKI’s Client and Clientless SSL VPN, Windows AD/ DNS/DHCP/PKI and 802.1x specifically EAP-TLS and ScienceLogic EM7.
  • Proven experience on Cisco ASR and ISR Routers and L2/L3 Switches.
  • CCNA certification.
  • Excellent oral and written communication skills desirable.
  • Ability to work independently, ability to define priorities and meet critical deadlines.
  • Excellent problem solving and analytical skills used to resolve issues and challenges.



  • Hospitality / Travel / Tourism
Posted: 2019-10-29 Expires: 2019-12-28

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Senior Network Engineer (UCCM)

Dine Brands Global
Los Angeles, California 91203

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