27 days old
2017-10-272017-11-24

Senior IT Network Engineer

Englewood, CO 80111
  • Job Code
    584687
  • Payrate
    $42 To $47

IMG NS Video Engineering & Delivery, Videoconferencing Engineer (Operations) Position Description This position is part supports all video conferences involving any facility, and assists with the technical aspects of videoconferencing room and equipment setup and troubleshooting. This position requires the ability to think creatively to meet the needs of the customer, overcoming scheduling conflicts and obstacles. This position is based in Colorado at the Greenwood Village facility. This person will also assist with any service desk encounters and provide first level assistance/ diagnostics, fault resolution as necessary or refer the call to the engineering staff. Report, corrects, and fixes basic video connectivity problems independently. Escalates as necessary and provides problem resolutions. Job Responsibilities - Execute all aspects of video conferencing including call setup, end user training, troubleshooting, and follow through on escalation of trouble incidents occurring during call. - Lead or assist, as required, with the support (hands-on if necessary) of special events, high profile senior executive meetings, town halls requiring VC support. - Manage and troubleshoot AV equipment/systems in integrated conference rooms including but not limited to control systems. - Troubleshoot, assess, and coordinate equipment and systems repair. - Support 24x7 video conferencing needs, standard working hours ( 8:30-5:00 ) but with some early morning, late evening, and weekend hours on an occasional basis. - Create, update, and resolve Remedy trouble tickets as assigned as well as monitoring work queue. - Assess business impact of serious/complex outages/problems and make recommendations collaborating with engineers and project managers. - Provide training and client support to end users in the operations of video conference systems. - Maintain conference room integrity, perform regular preventive maintenance checks. - Assist with bringing new rooms on line and interfacing with client personnel to implement scheduling and reporting procedures (overseeing room-readiness acceptance testing). - Create and modify user documentation and standard operating procedures (SOPs) as required. - Become proficient with all aspects of Cisco TMS environment for video operations. Competencies - Extensive knowledge and experience with video-conferencing (VC) systems, products, components, and vendors. - Strong troubleshooting skills. - Must possess superior organizational skills and detail orientation with the ability to prioritize and handle multiple tasks simultaneously. - Ability to work both independently and as a team member. - Appreciation of cultural differences of global company and ability to work with multiple partners and colleagues throughout that environment. - Customer service and detail oriented. - Ability to meet recurring monthly deadlines. - Some familiarity with audio-visual, collaborative tools, i.e. Movi/Jabber, Webex, etc. - Strong Internet, networking, and data knowledge - Working knowledge of the following technologies but not limited to: Cisco/Tandberg Codecs Codian and Tandberg MCU's Qualifications Bachelors Degree in electronic engineering, mathematics, computer science or related field plus three years applicable experience Preferred Experience: 8+ years experience in the support of a large video conferencing environment. 8+ years audio visual (AV) experience, including AV control systems.

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  • Information Technology

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Senior IT Network Engineer

Randstad Technologies
Englewood, CO 80111

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Senior IT Network Engineer

Randstad Technologies
Englewood, CO
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